Get involved
Have your say and join our team of involved residents
Have your say and join our team of involved residents
Sign-up to get involved in activities, take part in surveys and receive our e-newsletter.
Our Resident Involvement team works with our tenants and leaseholders in partnership with all our teams, to shape and improve our services. By getting involved with what we do, your voice can be heard. You can influence our housing services and our policies. Your views are valued, we want to listen to what you have to say.
Latest news
Why get involved?
The best way for us to improve our services is to work together with our residents. You can make a real difference and you do. Involvement can also help you gain skills, confidence, make friendships and feel really listened to.
Here’s what residents have said about being involved in their housing services:
- ‘I am very happy with the help you give’,
- ‘Good – we get enough surveys and contact with the council has recently got better’,
- TDC listens and tells us what is going on. I get the newsletters’, ‘More maintenance of the block and repairs get done’,
- ‘May I say that along with participation in the group, I feel we are going in the right direction and achieving the aims and goals discussed at the building back trust resident conference, compared to other councils’,
- ‘The housing response officer proposal is another step forward in communication and understanding, the difference between looking out for people and listening to people’.
Talking to us and getting involved really can make a difference:
| What residents told us: | What we are doing: |
|---|---|
| Improve communication – keep residents informed, providing more face to face communication, listening and getting back to us. | We are improving the information available on our website and will continue to publish our newsletters and welcome article suggestions from residents..
We are developing a set of service standards which includes a commitment as to how quickly we will get back to residents when they contact us. We aim to carry out more face to face visits, including visiting 10% of residents each year that we would not usually have contact with |
| Provide well maintained homes and repair services. Providing residents with maintenance plans, improving the communal areas and ensuring contractors deliver a quality service. | We have put a repair service improvement plan in place and are improving the information we provide to residents about maintenance plans for their homes.
We are developing different satisfaction surveys so that residents can give us feedback on the quality of services they have received. |
| 56% who completed the recent survey on Building a better relationship with residents would like to be further involved. | We will engage residents in the development of customer service standards and other service improvement consultations. |
| We have a problem in our area with fly tipping and abandoned vehicles. | We liaised with residents and colleagues in the Streetscene and traffic enforcement departments to erect no fly tipping signs and remove long abandoned vehicles. |
| Litter and abandoned property in communal areas needs improving. | We have introduced zero tolerance for items left in communal areas. We are creating an Estate Strategy to set out that we will provide cleaner areas with suitable waste/litter provision plus we are hoping to increase our Housing Response Officer team by two to concentrate on our high rise blocks. |
We want to improve our housing services. The residents (Tenants and Leaseholders) who use the service have the best insight on how we can do this.
We must ensure our residents have the opportunity to question how we do things, are encouraged to do this and are confident that we will act on their feedback.
Our Resident Involvement Strategy was co-developed with residents and sets out our commitment to improving the housing service using influence and scrutiny from residents and improving satisfaction with the service.
PermalinkWe are committed to supporting our tenants and leaseholders to get involved and influence their housing services.
Our Resident Involvement Expenses and Incentives Policy applies to Thanet District Council tenants and leaseholders only. It identifies expenses and how much can be reimbursed as a result of getting involved and how incentives are used to maximise engagement.
Getting expenses reimbursed:
PermalinkWays to get involved
Who are the Thanet Tenant and Leaseholder Group (TTLG)?
The TTLG is a local group of Thanet District Council tenants and leaseholders.
It’s a non-political group that represents the views and interests of tenants and leaseholders across Thanet.
What does the TTLG do?
TTLG meet regularly with Thanet District Council. They work in partnership, influencing policies and strategies and advising about any local issues. The group has worked on lots of community projects over the years, helping to improve their neighbourhoods.
Members get regular training and support. This gives them the skills to work effectively with our Housing team, on behalf of the residents they represent.
Meeting dates are published in the Events Calendar.
Join the Group
The TTLG are always looking for new members. Interested tenants or leaseholders are welcome to come along to see what a meeting is like.
If you are interested in joining please fill in our Get Involved Sign Up Form.
If you would like any more information, email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577090.
- View the Resident Involvement Code of conduct
- View the Thanet Tenant and Leaseholder Group Terms of Reference
Calendar of Events
Our Community Partnership Events include:
- A chance to share concerns and report repairs at a Housing Hub.
- Take part in an Estate Inspection.
- Join a community litter pick.
Please check here for upcoming events.
PermalinkFocus groups are made up of tenants and leaseholders from across Thanet. They are specifically recruited to review housing services and make recommendations for improvements.
Their findings and recommendations are considered by the Council’s Tenant and Leaseholder Services. They are supported by our Resident Involvement team.
Let us know if you are interested in joining by completing our Get Involved Sign Up Form.
If you would like any more information about focus groups please email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577090
- View the Resident Involvement Code of conduct
Join an estate inspection
Estate inspections are an opportunity for residents to meet the housing team and inspect estate services such as; communal repairs; cleaning and grounds maintenance, as part of our Community Partnership Events.
Upcoming Inspections
Inspection dates are subject to change. Please make sure to check the date before heading out to attend the inspection.
If you would like to attend any of these inspections please let our Resident Involvement team know. Email them residentinvolvement@thanet.gov.uk or call 01843 577090
PermalinkFor information about ways to get involved, email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577090.
