Sign-up to get involved in activities, take part in surveys or join the community of engaged residents.
If you need this form in an alternative format or need help to complete it, please email residentinvolvement@thanet.gov.uk or call 01843 577575.
Get involved
Our tenants’ and leaseholders’ views and opinions help us continually improve our landlord services.
The best way for us to improve our services is to work together with our residents. You can make a real difference and you do. Involvement can also help you gain skills, confidence, make friendships and feel really listened to.
Latest news
We value your feedback. By sharing your experiences, thoughts, and suggestions, you help us to continuously improve. There are many ways for you to get involved.
Here’s what residents have said about being involved in their housing services:
- ‘I am very happy with the help you give’.
- ‘Good – we get enough surveys and contact with the council has recently got better’.
- TDC listens and tells us what is going on. I get the newsletters’, ‘More maintenance of the block and repairs get done’.
- ‘May I say that along with participation in the group, I feel we are going in the right direction and achieving the aims and goals discussed at the building back trust resident conference, compared to other councils’.
- ‘The housing response officer proposal is another step forward in communication and understanding, the difference between looking out for people and listening to people’.
Coming soon
Tenant Management Policy
Our Tenant Management Policy applies to everyone that is a resident in homes owned by the council. It covers:
- The different kinds of tenancies available
- How we decide on the type of tenancy to grant
- The length of a tenancy
- How we manage the end of a tenancy, including offering a new one
The policy is being updated, and the new draft policy includes several proposed changes.
People living in housing owned by the council are invited to give their views.
PermalinkTalking to us and getting involved really can make a difference:
| What residents told us: | What we are doing: |
|---|---|
| Improve communication – keep residents informed, providing more face to face communication, listening and getting back to us. | We are improving the information available on our website and will continue to publish our newsletters. We welcome article suggestions from residents.
We have developed a set of service standards. We aim to carry out more face to face visits, including visiting 20% of residents each year that we would not usually have contact with. |
| Provide well maintained homes and repair services. Providing residents information about repairs and maintenance and ensuring contractors deliver a quality service. | We have a new contract with Mears to deliver repairs,empty homes, planned works and compliance works. The new contract started on Tuesday 1 April 2025. As part of the new contract Mears will have a local team, better communication and Resident Liaison Officer. A group of residents helped make sure we chose the best contractor. |
| We have a problem in our area with fly tipping and abandoned vehicles. | We liaised with residents and colleagues in the Streetscene and traffic enforcement departments to erect no fly tipping signs and remove long abandoned vehicles. |
| Litter and abandoned property in communal areas needs improving. | We have introduced zero tolerance for items left in communal areas. We have created an Estate Strategy. We have increased our Housing Response Officer team by two to concentrate on our high rise blocks. |
We want to improve our housing services. The residents (Tenants and Leaseholders) who use the service have the best insight on how we can do this.
We must ensure our residents have the opportunity to question how we do things, are encouraged to do this and are confident that we will act on their feedback.
Our Resident Involvement Strategy was co-developed with residents and sets out our commitment to improving the housing service using influence and scrutiny from residents and improving satisfaction with the service.
PermalinkWe are committed to supporting our tenants and leaseholders to get involved and influence their housing services.
Our Resident Involvement Expenses and Incentives Policy applies to Thanet District Council tenants and leaseholders only. It identifies expenses and how much can be reimbursed as a result of getting involved and how incentives are used to maximise engagement.
Getting expenses reimbursed:
PermalinkWays to get involved
Who are the Thanet Tenant and Leaseholder Group (TTLG)?
The TTLG is one of our main consultation groups made up of local group of Thanet District Council tenants and leaseholders.
It’s a non – political group that shares their experiences and scrutinises the service, so that we can make improvements.
What does the TTLG do?
The TTLG meet regularly with Thanet District Council. They work in partnership, influencing policies and strategies and advising about any local issues. The group has worked on lots of community projects over the years, helping to improve their neighbourhoods.
Members get regular training and support. This gives them the skills to work effectively with our Housing team, on behalf of the residents they represent.
TTLG AGM 2025
They celebrated their achievement at their Annual Group Meeting (AGM) in July, here are the highlights of their achievements from the past year.
Members raised 20 actions/recommendations/issues
They have influenced:
- Instigated the development of a residents user guide for the ASB app
- New Contract Standard for contractors delivering the planned maintenance programme
- Annual Reports and newsletter content and improved communication
- The Housing Revenue Account (HRA) budget 2025/26
- Reviewed 2 policies
They have scrutinised:
- Tenant satisfaction and performance
- Compliance of the Housing Ombudsman’s Complaints Handling Code
Join the group
The TTLG are always looking for new members. Interested tenants or leaseholders are welcome to come along to see what a meeting is like.
If you are interested in joining please fill in our Get Involved Sign Up Form
If you would like any more information, email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577575
- View the Resident Involvement Code of conduct
- View the Thanet Tenant and Leaseholder Group Terms of Reference
Calendar of Events
Our Resident Involvement events include:
- Taking part in a neighbourhood inspection.
- Retrofit and Refurbishment Programme events
Please check here for upcoming events.
PermalinkFocus groups are made up of tenants and leaseholders from across Thanet. They are specifically recruited to review housing services and make recommendations for improvements.
Their findings and recommendations are considered by the Council’s Tenant and Leaseholder Services. They are supported by our Resident Involvement team.
Let us know if you are interested in joining by completing our Get Involved Sign Up Form.
If you would like any more information about focus groups please email residentinvolvement@thanet.gov.uk or contact our Resident Involvement team by calling 01843 577575
- View the Resident Involvement Code of conduct
Join us on your Neighbourhood Inspection
2026 Neighbourhood Inspection dates coming soon.
If you’d like a neighbourhood inspection in your area this year, please call 01843 577575 or email residentinvolvement@thanet.gov.uk
Feedback from the neighbourhood inspections held in 2025
A total of 13 neighbourhood inspections were carried out over the summer months.
We visited 48 blocks and talked to residents about their area.
Here’s an overview of what we found and what we are doing about it:
What we found |
What we’re doing about this |
| Untidy flowerbed and communal areas | Mears are helping and arranged a clean up day (Holton Close and Stringer Drive) |
| Unused and damaged flower planters | We’ve removed damaged planters |
| Missing signs | We’ve replaced missing and damaged fire safety signs |
| Doormats in communal areas | The fire regulations have changed. You can’t keep your things in communal areas because fire escape routes must be clear with no trip hazards
We’re asking residents to remove personal items including doormats, from communal areas |
| Items stored in communal areas | We have issued TORT notices where people are still storing items in communal areas. If you receive one, you must move your things. If you don’t, we’ll throw them away. |
We know that living in a high rise building is very different.
If you are a resident living in one of the high rise buildings. You can find out more about how to get involved by visiting our get involved – high rise living page.
Our high rise buildings are:
- Brunswick Court
- Harbour Towers
- Invicta House
- Kennedy House
- Trove Court
- Staner Court
For information about ways to get involved please email residentinvolvement@thanet.gov.uk or call 01843 577575.
