We want our tenants and leaseholders to be able to engage with us and access our services in a way that suits them. Working in partnership with our tenants and...
Sign-up to get involved in activities, take part in surveys and receive our e-newsletter.
If you need this form in an alternative format or need help to complete it, please email residentinvolvement@thanet.gov.uk or call 01843 577090.
We want our tenants and leaseholders to be able to engage with us and access our services in a way that suits them. Working in partnership with our tenants and leaseholders we shape and improve services. By getting involved with what we do, your voice can be heard. You can influence our housing services and our policies. Your views are valued and we want to listen to what you have to say.
The best way for us to improve our services is to work together with our residents. You can make a real difference and you do. Involvement can also help you gain skills, confidence, make friendships and feel really listened to.
You’ve helped us decide to keep and refurbish the playground.
Great news, we have decided to keep and refurbish the Surrey Close playground.
Thank you to 60% of our tenants and leaseholders in the area who took part in the survey. The majority told us they wanted us to keep and refurbish the playground.
What happens next?
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Here’s what residents have said about being involved in their housing services:
Talking to us and getting involved really can make a difference:
| What residents told us: | What we are doing: |
|---|---|
| Improve communication – keep residents informed, providing more face to face communication, listening and getting back to us. | We are improving the information available on our website and will continue to publish our newsletters. We welcome article suggestions from residents.
We have developed a set of service standards. We aim to carry out more face to face visits, including visiting 10% of residents each year that we would not usually have contact with. |
| Provide well maintained homes and repair services. Providing residents with maintenance plans, improving the communal areas and ensuring contractors deliver a quality service. | We have put a repair service improvement plan in place and are improving the information we provide to residents about maintenance plans for their homes.
We are developing different satisfaction surveys so that residents can give us feedback on the quality of services they have received. |
| 56% who completed the recent survey on Building a Better Relationship with Residents would like to be further involved. | We consulted residents in the development of service standards and service improvements.
Sign up here to have your say and get involved in service improvements. |
| We have a problem in our area with fly tipping and abandoned vehicles. | We liaised with residents and colleagues in the Streetscene and traffic enforcement departments to erect no fly tipping signs and remove long abandoned vehicles. |
| Litter and abandoned property in communal areas needs improving. | We have introduced zero tolerance for items left in communal areas. We have created an Estate Strategy. We have increased our Housing Response Officer team by two to concentrate on our high rise blocks. |
We want to improve our housing services. The residents (Tenants and Leaseholders) who use the service have the best insight on how we can do this.
We must ensure our residents have the opportunity to question how we do things, are encouraged to do this and are confident that we will act on their feedback.
Our Resident Involvement Strategy was co-developed with residents and sets out our commitment to improving the housing service using influence and scrutiny from residents and improving satisfaction with the service.
PermalinkWe are committed to supporting our tenants and leaseholders to get involved and influence their housing services.
Our Resident Involvement Expenses and Incentives Policy applies to Thanet District Council tenants and leaseholders only. It identifies expenses and how much can be reimbursed as a result of getting involved and how incentives are used to maximise engagement.
Getting expenses reimbursed:
PermalinkThe TTLG is a local group of Thanet District Council tenants and leaseholders.
It’s a non-political group that represents the views and interests of tenants and leaseholders across Thanet.
TTLG meet regularly with Thanet District Council. They work in partnership, influencing policies and strategies and advising about any local issues. The group has worked on lots of community projects over the years, helping to improve their neighbourhoods.
Members get regular training and support. This gives them the skills to work effectively with our Housing team, on behalf of the residents they represent.
Meeting dates are published in the Events Calendar.
The TTLG are always looking for new members. Interested tenants or leaseholders are welcome to come along to see what a meeting is like.
If you are interested in joining please fill in our Get Involved Sign Up Form.
If you would like any more information, email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577090.
Our Community Partnership Events include:
Please check here for upcoming events.
PermalinkFocus groups are made up of tenants and leaseholders from across Thanet. They are specifically recruited to review housing services and make recommendations for improvements.
Their findings and recommendations are considered by the Council’s Tenant and Leaseholder Services. They are supported by our Resident Involvement team.
Let us know if you are interested in joining by completing our Get Involved Sign Up Form.
If you would like any more information about focus groups please email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577090
Join us on your neighbourhood inspection and help us check on things like communal cleaning, repairs, grounds maintenance and identify improvements.
If your area is not on the list and you would like to join an inspection. Please let us know by calling 01843 577090.
or email: residentinvolvement@thanet.gov/uk
| Date* | Area covered | Meeting point |
| Wednesday 5 June at 10am | Balmoral Road, Garlinge | Front of flats Block 2-12 |
| Thursday 6 June at 10am | Staner Court, Ramsgate | Entrance to the high rise block |
| Friday 7 June at 10am | Harbour Towers, Ramsgate | Entrance of the building |
| Wednesday 19 June at 10am | Trove Court, Kennedy House, Conflans Court, La Belle Alliance Square, Belle Vue Avenue and Albion Mews, Ramsgate | Outside Kennedy House |
| Wednesday 3 July at 10am | Churchfields and High Street, Margate | Car park near 147-151 High Street |
| Thursday 4 July at 10am | Invicta House and Appledore Close, Margate | Invicta House car park |
| Wednesday 10 July at 10am | Brunswick and Loughborough Court, Ramsgate | Brunswick Court car park |
| Tuesday 23 July at 10am | Highfield Court, Ramsgate | Outside flats along Highfield Rd |
| Wednesday 31 July at 10am | Rosedale and College Road, Margate | Front of flats 94 College Road |
| Tuesday 6 August at 10am | Dane Valley, William Avenue and Tomlin Drive, Margate | Outside 24/26 William Avenue |
| Wednesday 7 August at 10am | Clements Road, Ramsgate | Outside Block with 139 – 117 |
| Tuesday 13 August at 10am | Elham and Biddenden Close, Margate | Front of Flats 26-34 Elham Close |
| Wednesday 4 September at 10am | Chatham and Belmont Court, Ramsgate | Chatham Court – Grassed area top of long stairs |
| Thursday 5 September at 10am | Dunstan Avenue, Westgate-on-Sea | Front of flats |
| Tuesday 10 September at 10am | Conyngham and Lancaster Close, Ramsgate | Car park at Conyngham Close |
*Dates may be subject to change.
PermalinkFor information about ways to get involved, email residentinvolvement@thanet.gov.uk or call our Resident Involvement team on 01843 577090.
