Contact information
Tenant and Leaseholder Services
If you need help contacting us, you can ask an advocate to speak to us on your behalf. Your advocate can be whoever you choose, a family member, friend or neighbour. They can’t make decisions for you, but can support you to say what you want to.
Repairs
- call Mears on 0800 023 4320
- email: thanet.repairs@mearsgroup.co.uk
- text: “thanetrepairs” then your message to 63277
- call FREEPHONE 0800 142 2761 to report any issues
- or email BSW Heating Services at enquiries@bsw-heating.com
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999
PermalinkRent and payment enquiries
- To speak to our rent team call 01843 577569
- To make a payment online
- To make rent or service charge payment over the phone call 01843 577575 (select option 1)
Housing Enquiries
- Email: myhome@thanet.gov.uk
- Call: 01843 577575 (select option 3, then option 1)
- Email: myhome@thanet.gov.uk
- Call: 01843 577575 (select option 3, then option 1)
- Email: myhome@thanet.gov.uk
- Call: 01843 577575 (select option 3, then option 4)
- Thanet District Council: Main switchboard 01843 577000
- Kent Police – 999 in an emergency or 101 to report non-urgent crime
- Crimestoppers (report crime anonymously) – 0800 555 111
- Social Services – 03000 41 41 41 (local call rate number)
- NHS Direct or call 111 for non urgent health calls
- Kent County Council – 08458 247 247
- Oasis refuge (support for victims of domestic abuse)
- Porchlight (single person support)