For Repairs
For household or communal repairs;
- call Mears on 0800 023 4320
- email: thanet.repairs@mearsgroup.co.uk
- text: “thanetrepairs” then your message to 63277
For gas, hot water or central heating repairs;
- call FREEPHONE 0800 142 2761 to report any issues
- or email BSW Heating Services at enquiries@bsw-heating.com
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999
For Rent and Payment enquiries:
- Make a payment online
- Call 01843 577262 (select option 1)
For Housing Enquiries:
To discuss your current housing arrangements:
Email: myhome@thanet.gov.uk
Call 01843 577262 (select option 3, then option 1)
To apply for a transfer or mutual exchange, or check on the status of your application:
Email: housing@thanet.gov.uk
Or call 01843 577262 (select option 3, then option 2)
For disabled aids and adaptations:
Email: myhome@thanet.gov.uk
Call 01843 577262 (select option 3, then option 4)
Other useful numbers:
- Thanet District Council: Main switchboard 01843 577000
- Kent Police – 999 in an emergency or 101 to report non-urgent crime
- Crimestoppers (report crime anonymously) – 0800 555 111
- Social Services – 03000 41 41 41 (local call rate number)
- NHS Direct or call 111 for non urgent health calls
- Kent County Council – 08458 247 247
- Oasis refuge (support for victims of domestic abuse)
- Porchlight (single person support)