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Contact information

For Repairs

For household or communal repairs;

  • call Mears on 0800 023 4320
  • email: thanet.repairs@mearsgroup.co.uk
  • text: “thanetrepairs” then your message to 63277

For gas, hot water or central heating repairs;

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999

For Rent and Payment enquiries:

For Housing Enquiries:

To discuss your current housing arrangements:

Email: myhome@thanet.gov.uk
Call 01843 577262 (select option 3, then option 1)

To apply for a transfer or mutual exchange, or check on the status of your application:

Email: housing@thanet.gov.uk
Or call 01843 577262 (select option 3, then option 2)

For disabled aids and adaptations:

Email: myhome@thanet.gov.uk
Call 01843 577262 (select option 3, then option 4)

Other useful numbers:

  • Thanet District Council: Main switchboard 01843 577000
  • Kent Police – 999 in an emergency or 101 to report non-urgent crime
  • Crimestoppers (report crime anonymously) – 0800 555 111
  • Social Services – 03000 41 41 41 (local call rate number)
  • NHS Direct or call 111 for non urgent health calls
  • Kent County Council – 08458 247 247
  • Oasis refuge (support for victims of domestic abuse)
  • Porchlight (single person support)

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