Dimplex Quantum Heaters

We will be replacing some of the existing storage heaters in our homes with Quantum Dimplex heaters. This will be on a rolling programme.

They will use up to 27% less energy than your old storage heaters and help you to take control of your heating, be warmer and reduce your energy bills. Because they are more efficient, they work in a different way to standard storage heaters and can take a bit of time to get used to.

You will be provided with an instruction booklet when your heaters are installed. The booklet contains a number of frequently asked questions. We have included the most popular questions here.

If you need further help please don’t hesitate to contact our repairs contractor Mears.

Call FREEPHONE 0800 023 4320.

Dimplex Quantum Storage Heater- User Guide and FAQs 

Accessible Version Dimplex Quantum Storage Heater- User Guide and FAQs 

The heat comes from the vents at the bottom. The outside of the heater will not get hot. This is because the main body of the heater is insulated to a high standard, making it more efficient.


Yes. Each heater can be set to different temperatures and with different timings. For example, if you spend your evenings in the lounge, you could have the heater set to a higher temperature there. Please see ‘Modifying a Timer Mode’ on page 7 of the instruction booklet.


Try not to use any other heaters. This will confuse the Quantum heater, which monitors the temperature of the room then adjusts the output. It is better to turn up the temperature on the heater and store more heat. Or use the advance or boost options.


No. Make sure BOTH the electrical supplies next to the heater are turned on at all times. If not, it won’t be able to charge. It will not use any more electricity.


No. The heater will not turn on unless the temperature drops. If you turn it off you will need to set up the time zones again.


Book a repair with Mears
• text ‘thanetrepairs’ then your message, to 63277
• email thanet.repairs@mearsgroup.co.uk
• call FREEPHONE 0800 023 4320


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