2 March, 2018

Advice for residents following disruption to waste and recycling collections due to severe weather

Thanet District Council’s waste and recycling service has been affected by the severe weather conditions over the past few days. Not all roads are accessible or safe for our 26 tonne vehicles which has resulted in delays to some collections.

While we’ve been able to access some main, gritted roads, side roads have been inaccessible. As a result, it has not been able to carry out all of the scheduled collections this week. It is anticipated that next week’s scheduled waste and recycling collections will take place as usual.

Residents are advised that additional crews will be out, from Monday 5 March through to Friday 9 March, to collect general waste/black bins that were missed this week.

Wherever possible, Thanet District Council will update its website and use social media channels, Twitter and Facebook to keep everyone informed about exactly where and when collections are taking place.

At this stage, it is not possible to specify which days the missed collections will be made up, so we ask that black bins/seagull bags are put out prior to 6am each morning until bins have been emptied. This will enable crews to attempt collection as soon as they can.

In the case of missed recycling, residents are asked to keep hold of all their recycling until the date of the next scheduled collection – due to the highly unusual circumstances, additional material will be accepted at this time.

To be able to catch up on the collections that were missed between Tuesday 27 February and Friday 2 March, we have had to make decisions about where we direct our available resources.

For residents who usually have a clinical waste collection, they have been suspended this week but we will be making double collections from Monday 5 March through to Friday 9 March..

Unfortunately it means that the green waste collections have also been suspended this week. To ensure customers receive the full number of collections, additional collections will be made over Christmas/New Year when the service usually closes.

The patience and understanding that residents have shown this week is very much appreciated.

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