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Universal Credit

Universal Credit is a monthly payment that replaces the following benefits:

Child Tax Credit
Housing Benefit
Income Support
Income-based Jobseeker’s Allowance
Income-related Employment and Support Allowance
Working Tax Credit

You can apply for Universal Credit online at GOV.UK

If you need help with your housing costs you will normally receive help via Universal Credit unless you:

- have reached State Pension age
- are in specified accommodation (accommodation where you receive support or a domestic violence refuge)
- have been placed in temporary accommodation by our Housing Options team

In these circumstances, you will need to make a claim for Housing Benefit. If you are in specified accommodation your landlord will normally let you know this and assist you with applying for Housing Benefit.

Assisted digital support

Universal Credit claims must be made online. If you don’t have access to the internet or need help with making a claim for Universal Credit, please contact your local Citizens Advice. If you are able to make the claim online, then please do so as delays in applying may affect your entitlement.

Council Tax Support

Universal Credit will not replace Council Tax Support. If you haven’t applied for help with your Council Tax, you can do this quickly and easily using our online claim form.

If you have a Universal Credit claim

Once you are claiming Universal Credit, you will stay on Universal Credit, even if your circumstances change or you move into or out of our area.

It’s important that once you’ve made your claim for Universal Credit, you check your journal regularly. Please provide any information requested as quickly as possible to help avoid your payments being delayed or your claim being cancelled.

You can contact the Universal Credit Full Service Centre by phoning 0800 328 5644.

If you need to send post to Universal Credit Full Service, there are two addresses that you need to be aware of:

Signed delivery and recorded delivery must be addressed to:

UCFS Post, Canterbury BC
Nutwood House
Chaucer Road
Canterbury
Kent
CT1 1 ZZ

All other post must be addressed to: Freepost DWP UNIVERSAL CREDIT FULL SERVICE

If mail is not addressed correctly there is a risk the post will be sent to the wrong place which could result in delays to claims being processed and paid.

Your local Jobcentre can photocopy and verify your evidence if you don’t want to send your originals in the post.

The following organisations can help you get online: