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We have updated our online payment system - | pay your council bills online here. | November 16, 12:00 am

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        Universal Credit

        Universal Credit is a part of the government’s welfare reform changes. Universal Credit will eventually replace the following existing benefits and tax credits, which will instead be paid to you in a single monthly payment:

        • Income Support
        • Income-based Jobseeker’s Allowance
        • Income-related Employment and Support Allowance
        • Housing Benefit
        • Child Tax Credit
        • Working Tax Credit

        Universal Credit has now been rolled out to all new claimants in Thanet.

        This means that if you live in the Thanet District, you will not be able to make a new claim for Housing Benefit unless you:

        • have reached State Pension age
        • have more than two children, unless you have received Universal Credit within the last six months
        • are in exempt accommodation (you will need to claim Universal Credit but you may also get some help from Thanet District Council)

        If you don’t fall into one of these categories, you will need to make a claim for housing costs through Universal Credit.

        If you do fall into one of these categories, you will need to make a claim for Housing Benefit.

        Assisted digital support

        Universal Credit claims must be made online. If you don’t have access to the internet or need help with making a claim for Universal Credit, please call our Customer Services Team on 01843 577000 to book an appointment. These will be at our Margate Gateway offices in the afternoons. If you are able to make the claim online, then please do so as delays in applying may affect your entitlement.

        Council Tax Support

        Universal Credit will not replace Council Tax Support. If you haven’t applied for help with your Council Tax, you can do this quickly and easily using our online claim form.

        If you have a Universal Credit claim

        Once you are claiming Universal Credit, you will stay on Universal Credit, even if your circumstances change or you move into or out of our area.

        It’s important that once you’ve made your claim for Universal Credit, you check your journal regularly. Please provide any information requested as quickly as possible to help avoid your payments being delayed or your claim being cancelled.

        Live service claims are those made before 19 July 2017.  Full Service claims are those made on or after 19 July 2017.

        Live Service claims (made before 19 July 2017)

        If you have a change in your circumstances, you will need to contact the Universal Credit Service Centre on 0800 328 9344.

        To supply evidence relating to your Universal Credit claim, you should send it to the address below.

        FREEPOST RTEU-LGUJ-SZLG
        Universal Credit
        Post Handling Site B
        Wolverhampton
        WV99 1AJ

        Your local Jobcentre can photocopy and verify your evidence if you don’t want to send your originals in the post.

        Full service claims (made after 19 July 2017)

        You can contact the Universal Credit Full Service Centre by phoning 0800 328 5644.

        If you need to send post to Universal Credit Full Service, there are two addresses that you need to be aware of:

        Signed delivery and recorded delivery must be addressed to:

        UCFS Post, Canterbury BC
        Nutwood House
        Chaucer Road
        Canterbury
        Kent
        CT1 1 ZZ

        All other post must be addressed to: Freepost DWP UNIVERSAL CREDIT FULL SERVICE

        If mail is not addressed correctly there is a risk the post will be sent to the wrong place which could result in delays to claims being processed and paid.

        Your local Jobcentre can photocopy and verify your evidence if you don’t want to send your originals in the post.

        The following organisations can help you get online:

        Birchington Library

        Alpha Road, Birchington, CT7 9EG

        Phone: 03000 413131

        Open: Monday, Tuesday, Thursday and Friday 9am to 6pm
        Saturday 10am to 2pm
        Closed Wednesday

        Support available: Self-service only

        Broadstairs Library

        The Broadway, Broadstairs, CT10 2BS

        Phone: 03000 413131

        Open: Monday, Tuesday, Wednesday and Friday 9am to 6pm
        Thursday 9am to 8pm
        Saturday 9am to 5pm

        Support available: Self-service only

        Cliftonville Library

        Queen Elizabeth Avenue, Margate, CT9 3JX

        Phone: 03000 413131

        Open: Monday, Tuesday, Thursday and Friday 10am to 6pm
        Saturday 10am to 2pm
        Closed Wednesday

        Support available: Self-service only

        Margate Library

        Thanet Gateway Plus, Cecil Street, Margate, Kent, CT9 1RE

        Phone: 03000 413131

        Open: Monday, Tuesday, Wednesday and Friday 9am to 6pm
        Thursday 9am to 8pm
        Saturday 9am to 5pm

        Support available: Self-service only

        Newington Library

        Marlowe Academy, Marlowe Way, Ramsgate, Kent, CT12 6NB

        Phone: 03000 413131

        Open: Monday, Tuesday, Thursday and Friday 9am to 6pm
        Saturday 10am to 2pm
        Wednesday Closed

        Support available: Self-service only

        Ramsgate Library

        Guildford Lawn, Ramsgate, Kent, CT11 9AY

        Phone: 03000 413131

        Open: Monday to Friday 9am to 6pm
        Saturday 9am to 5pm

        Support available: Support available

        Thanet District Council

        Thanet Gateway Plus, Cecil Street, Margate, Kent, CT9 1RE

        Phone: 01843 577000

        Open: Monday to Friday 9am to 5pm

        Support available: Support available

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