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        Ready for reopening

        We’re supporting you to reopen safely

        Support and guidance for businesses and venues

        Supporting local businesses through recovery is a key priority for us. We understand how important it is that you can work safely and support your employees, as well as ensuring the safety of customers whilst on your premises.

        This webpage contains useful links, guidance and ideas to help you reopen safely.  It is also a place where you will be able to find links and information relating to the ‘Ready for Reopening?’ campaign which is running across the district, supported by the European Regional Development Fund. You can read about the funding here – Reopening High Streets Safely Fund

        Important Guidance and Information

        Following on from the Prime Minister’s announcement on 22 September please see this useful bulletin from KCC Trading Standards relating to compulsory NHS QR codes and Track and Trace for businesses, and ensure your business is compliant and operating safely.  New financial support for businesses was also announced by the Chancellor on 23 September.

        The drop downs below provide more links and information to help support the safe reopening and operating of your business in relation to Covid-19.

        Financial Support available to businesses

        In a statement to the House of Commons on 23 September, the Chancellor, Rishi Sunak, outlined the Government’s Winter Economy Plan to support people and businesses over the coming months. This includes:
        • Job Support Scheme guidance updated
          The guidance for the Job Support Scheme has been updated to include businesses required to close as a result of the new alert scheme. New information has been added to clarify the support for businesses with different rateable values:
          • Properties with a rateable value of £15,000 or under will receive grants of £667 per two weeks of closure (£1,334 per month).
          • Properties with a rateable value of over £15,000 and less than £51,000 will receive grants of £1,000 per two weeks of closure (£2,000 per month).
          • Properties with a rateable value of £51,000 or over will receive grants of £1,500 per two weeks of closure (£3,000 per month).
        • An extension to the Self Employment Income Support Scheme Grant (SEISS). An initial taxable grant will be provided to those who are currently eligible for SEISS and are continuing to actively trade but face reduced demand due to COVID-19. The initial lump sum will cover three months’ worth of profits for the period from November to the end of January next year. This is worth 20 per cent of average monthly profits, up to a total of £1,875. An additional second grant may be also available for eligible individuals next year.
        • An extension to the temporary 15 per cent VAT cut for the tourism and hospitality sectors to the end of March next year.
        • Extensions to the repayment of VAT through installments, and to deferring payments for individuals who pay their tax through self-assessment.
        • A new ‘Pay as You Grow’ flexible and extended repayment system for businesses who took out a Bounce Back Loan.
        • The ability for recipients of the Coronavirus Business Interruption Loan Scheme to extend the length over which the loans are repayable.
        • An extension to the application deadline for the Government’s coronavirus loan schemes until the end of November.

        Temporary road closures in Thanet

        Temporary road closures and suspended parking bays were among some of the highway changes in Margate’s Old Town and Harbour Parade, Ramsgate that were introduced on Saturday 18 July, to help prevent overcrowding.

        These changes are part of a raft of Reopening High Streets Safely (RHSS) temporary measures to help successfully reopen Thanet’s economy and help stop the spread of COVID-19.

        This project is funded by the European Regional Development Fund (ERDF) and aims to create a pleasant environment for visitors to the high street, allow more space for shoppers to be socially distant and enable pedestrian flow.

        The following changes are being trialled for an initial period of three months (18 July – 10 October 2020) and their effectiveness is being continually monitored. The measures have been introduced in consultation with the Highways Authority (Kent County Council.)

        • Temporarily suspending 14 parking bays along Harbour Parade in Ramsgate, from Little Ships through to The Queens Head, in order to widen the pavement.
        • Temporarily shutting off The Parade in Margate which is very narrow.
        • Limiting traffic by making King Street, Market Street and Lombard Street in Margate Old Town access only.
        • Converting the decommissioned bus stop on the main seafront section of The Parade (Margate) into a loading bay to help support businesses. Civil Enforcement Officers are carrying out targeted enforcement in this area while the change embeds.

        Businesses in these areas and the high streets have been contacted by the council and are aware of the action taken to support reopening. They have been encouraged to provide feedback. Based on initial comments, the council has put up signage in Margate Old Town confirming ‘Businesses open as usual’. Some of the original barriers along Harbour Parade, Ramsgate were removed to allow people to leave premises with greater ease and to cross the road more safely.  Planters have since been used in place of barriers throughout Margate Old Town, and are being considered for use in Ramsgate too.

        A map of the Margate Old Town road closures can be found here for information.

        Thanet District Council are aware of the temporary highway measures which have been put in place in Westgate-on-sea and Broadstairs and a 20mph zone in Margate.  These schemes are being planned and delivered by Kent County Council as part of the Active Travel Fund and are not related to the Reopening High Streets Safely Fund project that the Thanet District Council are delivering.


        Guidance for latest businesses that can reopen

        Gyms, leisure centres and swimming pools are among the sport and recreation businesses have now reopened from Saturday 25 July, providing they are Covid compliant.

        Beauty salons, nail bars, tattoo and massage studios, physical therapy businesses and spas across England were able to reopen safely from Monday 13 July under new government plans, announced 9 July.

        Updated COVID-19 secure guidance sets out the measures that those providing close contact services should follow to protect staff and customers. Only services that do not involve work in the highest risk zone – directly in front of the face – should be made available to clients. This means that treatments such as face waxing, eyelash treatments, make-up application and facial treatments, should not be provided until government advice changes, due to the much greater risk of transmission.

        Where 2 metre social distancing cannot be maintained, for example when providing a treatment, the person providing the service should wear further protection in addition to any that they may usually wear. This should be a clear visor that covers the face, or the use of a screen or other barrier that protects the practitioner and the customer from respiratory droplets caused by sneezing, coughing or speaking.

        The government has worked with a range of stakeholders in the beauty industry to develop the measures close contact services will need to consider to become COVID-19 secure, including:

        • Using screens or barriers to separate clients from each other, and to separate practitioners from clients, such as in nail salons
        • Operating an appointment-only booking system to minimise the number of people on the premises at any one time
        • Keeping the activity time involved to a minimum
        • Increasing the frequency of hand washing and surface cleaning, as well as regularly cleaning equipment or using disposable equipment where possible avoiding skin to skin contact and wearing gloves where it is not crucial to the service, such as in nail bars and tanning salons
        • Maintaining sufficient spacing between customer chairs
        • Not allowing food or drink, other than water, to be consumed in the salon by customers
        • Making sure a limited and fixed number of workers work together, if they have to be in close proximity to do their jobs

        Further guidance and information


        General retail business information

        The government has produced guidance to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.

        Following the Prime Minister’s update the guidance in these documents was updated. Click here to see update only

        You can also read more information about staying alert and safe (social distancing).

        Please note that face coverings are mandatory in shops and supermarkets.

        5 Steps to Working Safely

        The Government has created a practical action plan to help businesses reopen based on five simple steps.  These are:

        1. Carry out a COVID-19 risk assessment
        2. Develop cleaning, hand washing and hygiene procedures
        3. Help people to work from home (where possible)
        4. Maintain 2m social distancing, where possible
        5. Where people cannot be 2m apart, manage transmission risk

        Please follow this link to a page on Gov.UK which sets these steps out in more detail.

        Businesses should display a poster to show that they’ve taken all five steps into account – Download the poster.

        The Government have also released specific advice for shops and branches to help them reopen. You can find that advice by following this link.

        Queue Management

        Businesses are responsible for the queueing arrangements outside of their individual locations / sites. Within the ‘Working Safely during coronavirus (COVID19)’ guidance, the Government states that business owners should be prepared to manage the queues outside their premises. This is to ensure that they do not cause a risk to individuals or to other businesses. As well as physically indicating where queue lines should form (for example with posters on windows), these ideas may be helpful:

        • Work with your neighbouring businesses on staggered opening and closing times. This may help to spread out demand
        • Explore how customers can safely queue inside your shops, maintaining social distancing but reducing the need for queues to form on the street
        • Consider opening slightly earlier or later to help customers shop with you throughout the day
        • Provide a member of staff to manage the queue

        Video produced by the Kent Invicta Chamber of Commerce

        Helping businesses to re-open and trade safely; answering the questions –

        1. Who can open and how to stay safe?
        2. How to keep your premises safe?
        3. How to get it right?
        4. Re-starting your water supply.

        Guide for safe shopping

        The Chartered Institute of Environmental Health has produced a short guide for the public on how to keep themselves safe while they shop.

        The guide can be downloaded by following this link. It may be useful to read and understand what the public are being encouraged to do as they return to the high streets and shopping areas.

        New guidance finder (online search tool)

        To help employers reopen their businesses safely, the Government has launched a new tool to identify the most relevant guidance for your business. The guidance highlighted will help you carry out a risk assessment and make sensible adjustments to the site and workforce.

        Use this guidance finder to get tailored information about the measures you need to take to reopen your business safely and remain open safely.


        Guidance for food and drink businesses

        Food and hospitality businesses were allowed to reopen from 4 July 2020  

        The following information is useful for all businesses who are currently operating, and for owners of businesses who will open soon to be aware of.

        When you are preparing to restart your food service business, you need to contact the council to let us know of your intentions. You can do this by emailing  

        You should also be checking for any pests (especially if your business has been closed for some time).  If you find any, the council can help you to get rid of them – please see our Pest Control page for more details.

        It would be wise to check that your usual registered waste carrier is operating as normal.  If they are not, our team may be able to assist – please see our Business Bins (Food Waste)


        Guidance for leisure and tourism businesses

        Tourism businesses have been invited to sign up to Visit Britain’s We’re Good to Go kitemark. This is a simple way for local residents and visitors to be confident that the business is adhering to the relevant Government and public health guidance, has carried out a COVID-19 risk assessment and has all the necessary checks and procedures in place to ensure customer and staff safety. 

        If you would like to receive our monthly Tourism Matters e-newsletter which contains important information, guidance and relevant Covid-19 updates, please sign-up at


        Ready for reopening - downloadable media


        You can download these posters to print and put in your shop windows, or the window of your business, to help people know what they should be doing to help stop the spread of coronavirus (COVID-19) and help you open safely.

        Social Media

        You can used the following graphics on your business social media channels


        Guidance for business funding

        The Covid-19 pandemic has left many businesses in need of financial support to ensure that they can continue trading.

        We have curated a number of links which may be useful and help you to receive grants or support to which you’re entitled.


        Consumer guidance and confidence

        Many of you are excited to be able to support local businesses again and we have been working with them to ensure they are putting measures in place to welcome you back safely. These include devising queuing systems, changes to payment processes, introducing table service and new booking mechanisms. Things will look slightly different as a result and we urge you to be patient as we all adjust to new ways of doing things.

        Public safety remains our number one priority and we have put some practical measures in place to reopen more of the district safely. This includes additional signage in our main shopping areas promoting social distancing, keeping to the left and handwashing. We have also introduced temporary changes to traffic management and pedestrian access in Margate Old Town and Harbour Parade in Ramsgate. This is an initial 3 month trial to make social distancing easier in busier areas, where pavement space is limited and will be monitored throughout.

        Whilst restrictions are easing, we need everyone to play their part in preventing the spread of COVID-19 and ensuring safe and successful business re-openings. We are still in a pandemic so urge people to follow government advice and behave responsibly. We are working closely with Kent Police and asking people to stick to the guidelines, especially about social distancing and handwashing, to be tolerant of others and respect staff who are working. If somewhere looks too crowded, please use your common sense and try somewhere else.

        Government guidelines around social distancing and meeting people from outside your household are regularly updated.  Please note that face coverings are mandatory in shops, supermarkets, on public transport.

        Latest FAQs about what you can and can’t do following the latest announcement. 




        Travel safely

        The government has issued guidance on travelling safely during the coronavirus outbreak.

        Only use public transport if you have no other travel options. This keeps services safe and available for those who need them most. Where possible, walking and cycling should be the first choice of travel whilst maintaining social distancing.

        Do not use public transport if you have COVID-19 symptoms.

        It is compulsory for anyone travelling on public transport to wear face coverings. Before travelling, people should check with their operator for details on service provision and travel advice, which includes:

        • Allowing people to exit before alighting
        • Avoiding touching anything on buses / trains/ metros where possible
        • Carrying and using hand sanitiser when you travel
        • Washing hands before and after journeys
        • Avoiding crowding at doors when boarding
        • Maintaining a safe distance from other passengers, drivers and conductors
        • Using contactless payments where possible
        • Under the Public Health Act those not following the rules could be fined and transport operators will be able to refuse entry to people who do not wear face coverings. 

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