Coronavirus (COVID-19) | - Ready for reopening? - Read our guidance to help businesses to reopen safely | Last updated: June 16, 8:30 am


        Ready for reopening

        We’re supporting you to reopen safely

        Reopening of businesses and venues

        Supporting local businesses through recovery is a key priority for us. We understand how important it is that you can work safely and support your employees, as well as ensuring the safety of customers whilst on your premises.

        This webpage contains useful links, guidance and ideas to help you reopen safely.  It is also a place where you will be able to find links and information relating to the ‘Ready for Reopening?’ campaign which is running across the district, supported by the European Regional Development Fund. You can read about the funding here – Reopening High Streets Safely Fund

        Important Guidance and Information

        The drop downs below provide more links and information to help support the safe reopening of your business

        Guidance for businesses reopening on 13 July

        Beauty salons, nail bars, tattoo and massage studios, physical therapy businesses and spas across England will be able to reopen safely from Monday 13 July under new government plans, announced today (9 July).

        Updated COVID-19 secure guidance sets out the measures that those providing close contact services should follow to protect staff and customers. Only services that do not involve work in the highest risk zone – directly in front of the face – should be made available to clients. This means that treatments such as face waxing, eyelash treatments, make-up application and facial treatments, should not be provided until government advice changes, due to the much greater risk of transmission.

        Where 2 metre social distancing cannot be maintained, for example when providing a treatment, the person providing the service should wear further protection in addition to any that they may usually wear. This should be a clear visor that covers the face, or the use of a screen or other barrier that protects the practitioner and the customer from respiratory droplets caused by sneezing, coughing or speaking.

        The government has worked with a range of stakeholders in the beauty industry to develop the measures close contact services will need to consider to become COVID-19 secure, including:

        • Using screens or barriers to separate clients from each other, and to separate practitioners from clients, such as in nail salons
        • Operating an appointment-only booking system to minimise the number of people on the premises at any one time
        • Keeping the activity time involved to a minimum
        • Increasing the frequency of hand washing and surface cleaning, as well as regularly cleaning equipment or using disposable equipment where possible avoiding skin to skin contact and wearing gloves where it is not crucial to the service, such as in nail bars and tanning salons
        • Maintaining sufficient spacing between customer chairs
        • Not allowing food or drink, other than water, to be consumed in the salon by customers
        • Making sure a limited and fixed number of workers work together, if they have to be in close proximity to do their jobs

        Further guidance and information


        General retail business information

        The government has produced guidance to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.

        Following the Prime Minister’s update on 23 June, the guidance in these documents was updated. Click here to see update only

        You can also read more information about staying alert and safe (social distancing) after 4 July

        5 Steps to Working Safely

        The Government has created a practical action plan to help businesses reopen based on five simple steps.  These are:

        1. Carry out a COVID-19 risk assessment
        2. Develop cleaning, hand washing and hygiene procedures
        3. Help people to work from home (where possible)
        4. Maintain 2m social distancing, where possible
        5. Where people cannot be 2m apart, manage transmission risk

        Please follow this link to a page on Gov.UK which sets these steps out in more detail.

        Businesses should display a poster to show that they’ve taken all five steps into account – Download the poster.

        The Government have also released specific advice for shops and branches to help them reopen. You can find that advice by following this link.

        Queue Management

        Businesses are responsible for the queueing arrangements outside of their individual locations / sites. Within the ‘Working Safely during coronavirus (COVID19)’ guidance, the Government states that business owners should be prepared to manage the queues outside their premises. This is to ensure that they do not cause a risk to individuals or to other businesses. As well as physically indicating where queue lines should form (for example with posters on windows), these ideas may be helpful:

        • Work with your neighbouring businesses on staggered opening and closing times. This may help to spread out demand
        • Explore how customers can safely queue inside your shops, maintaining social distancing but reducing the need for queues to form on the street
        • Consider opening slightly earlier or later to help customers shop with you throughout the day
        • Provide a member of staff to manage the queue

        Video produced by the Kent Invicta Chamber of Commerce

        Helping businesses to re-open and trade safely; answering the questions –

        1. Who can open and how to stay safe?
        2. How to keep your premises safe?
        3. How to get it right?
        4. Re-starting your water supply.

        Guide for safe shopping

        The Chartered Institute of Environmental Health has produced a short guide for the public on how to keep themselves safe while they shop.

        The guide can be downloaded by following this link. It may be useful to read and understand what the public are being encouraged to do as they return to the high streets and shopping areas.

        New guidance finder (online search tool)

        To help employers reopen their businesses safely, the Government has launched a new tool to identify the most relevant guidance for your business. The guidance highlighted will help you carry out a risk assessment and make sensible adjustments to the site and workforce.

        Use this guidance finder to get tailored information about the measures you need to take to reopen your business safely.


        Guidance for food and drink businesses

        Food and hospitality businesses will be allowed to reopen from 4 July 2020  

        Takeaways and businesses offering food delivery services are currently open.

        The following information is useful for all businesses who are currently operating, and for owners of businesses who will open soon to be aware of.

        When you are preparing to restart your food service business, you need to contact the council to let us know of your intentions. You can do this by emailing  

        You should also be checking for any pests (especially if your business has been closed for some time).  If you find any, the council can help you to get rid of them – please see our Pest Control page for more details.

        It would be wise to check that your usual registered waste carrier is operating as normal.  If they are not, our team may be able to assist – please see our Business Bins (Food Waste)


        Guidance for leisure and tourism businesses

        Tourism businesses have been invited to sign up to Visit Britain’s We’re Good to Go kitemark. This is a simple way for local residents and visitors to be confident that the business is adhering to the relevant Government and public health guidance, has carried out a COVID-19 risk assessment and has all the necessary checks and procedures in place to ensure customer and staff safety. 

        If you would like to receive our weekly Tourism Matters e-newsletter which contains important information, guidance and relevant Covid-19 updates, please sign-up at


        Ready for reopening - downloadable media


        You can download these posters to print and put in your shop windows, or the window of your business, to help people know what they should be doing to help stop the spread of coronavirus (COVID-19) and help you open safely.

        Social Media

        You can used the following graphics on your business social media channels


        Businesses that cannot reopen on 4 July 2020

        The following businesses must remain closed until further notice:

        • Nightclubs
        • Casinos
        • Bowling alleys and Indoor skating rinks
        • Indoor play areas including soft-play
        • Spas
        • Nail bars, beauty salons and tanning salons
        • Massage, tattoo and piercing parlours
        • Indoor fitness and dance studios, and indoor gyms and sports venues/facilities
        • Swimming pools including water parks
        • Exhibition or conference centres must remain closed for events such as exhibitions or conferences, other than for those who work for the business or organisation who run the venue.

        It continues to be a phased reopening and we recognise that other close-contact businesses hope to reopen as soon as possible.


        Guidance for business funding

        The Covid-19 pandemic has left many businesses in need of financial support to ensure that they can continue trading.

        We have curated a number of links which may be useful and help you to receive grants or support to which you’re entitled.


        Consumer guidance and confidence

        Many of you are excited to be able to support local businesses again and we have been working with them to ensure they are putting measures in place to welcome you back safely. These include devising queuing systems, changes to payment processes, introducing table service and new booking mechanisms. Things will look slightly different as a result and we urge you to be patient as we all adjust to new ways of doing things.

        Public safety remains our number one priority and we have put some practical measures in place to reopen more of the district safely. This includes additional signage in our main shopping areas promoting social distancing, keeping to the left and handwashing. We have also introduced temporary changes to traffic management and pedestrian access in Margate Old Town, Marine Drive in Margate and Harbour Parade in Ramsgate. This is an initial 3 month trial to make social distancing easier in busier areas, where pavement space is limited and will be monitored throughout.

        Whilst restrictions are easing, we need everyone to play their part in preventing the spread of COVID-19 and ensuring safe and successful business re-openings. We are still in a pandemic so urge people to follow government advice and behave responsibly. We are working closely with Kent Police and asking people to stick to the guidelines, especially about social distancing and handwashing, to be tolerant of others and respect staff who are working. If somewhere looks too crowded, please use your common sense and try somewhere else.


        Travel safely

        The government has issued guidance on travelling safely during the coronavirus outbreak.

        Only use public transport if you have no other travel options. This keeps services safe and available for those who need them most. Where possible, walking and cycling should be the first choice of travel whilst maintaining social distancing.

        Do not use public transport if you have COVID-19 symptoms.

        From 15 June it will be compulsory for anyone travelling on public transport to wear face coverings. Before travelling, people should check with their operator for details on service provision and travel advice, which includes:

        • Allowing people to exit before alighting
        • Avoiding touching anything on buses/ trains/ metros where possible
        • Carrying and using hand sanitiser when you travel
        • Washing hands before and after journeys
        • Avoiding crowding at doors when boarding
        • Maintaining a safe distance from other passengers, drivers and conductors
        • Using contactless payments where possible
        • Under the Public Health Act those not following the rules could be fined and transport operators will be able to refuse entry to people who do not wear face coverings. 

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