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Report a repair

For general household or communal repairs contact Mears

Text ‘thanetrepairs’ then your message, to 63277
Email thanet.repairs@mearsgroup.co.uk
Call FREEPHONE 0800 0234 320
If you have problems contacting Mears, you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk

Call FREEPHONE 0800 012 9958
Email TDCcustomerservices@gascall.co.uk
If you smell gas please call the National Gas Emergency number FREEPHONE 0800 111 999
If you have problems contacting Gas Call , you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk

decorating inside your home, this includes, repairing any surface cracks or holes in walls and ceilings
making sure UPVC windows and doors are regularly cleaned and oiled
replacing broken window panes
minor repairs to internal doors and frames
cleaning the frames and glass of your doors and windows
repairing or replacing any door furniture
adjusting or repairing kitchen units, drawers, doors, shelves and worktops
repair and maintenance of meter boxes
pest control to keep your home free of rats, mice, fleas, and bed bugs

clearing blockages in toilets (in a house or bungalow) sinks, baths and wastepipes
replacing tap washers, sink plugs and chains, baths, basins, and toilet seat
clearing blockages in external gullies. Except in shared areas to flats
replacing the grids over drains

any electrical work must be done by a qualified electrical contractor, approved by us

To check if your contractor is approved, please email housingmaintenance@thanet.gov.uk or call 01843 577252

repairing footpaths, yards and patios
repairing or replacing gates and fencing. But we will repair fences that border a public footpath
replacing clothes posts, pulleys and washing lines, except in shared drying areas
keeping air bricks clear and clean
keeping your garden tidy, by cutting the grass and hedges

you are responsible for repairing or replacing damage you have caused to your home by neglect or misuse, even if the damage was accidental
you are responsible for the reasonable management of condensation in your home, doing this will help to avoid build up of mould
if you want to carry out improvements to your home you will need our permission
if want to carry out improvements (lay a patio in the garden or install a new kitchen, for example) please email housingmaintenance@thanet.gov.uk or call 01843 577252 for authorisation
for small DIY jobs like decorating or putting up shelves you don’t need our permission

Yes

No

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