Report a repair

For general household or communal repairs contact Mears


For gas, hot water or central heating repairs contact Gas Call Services


Your responsibilities

Your responsibilities for general repairs and maintenance include:

  • Decorating inside your home. This includes, repairing any surface cracks or holes in walls and ceilings.
  • Making sure UPVC windows and doors are regularly cleaned and oiled.
  • Replacing broken window panes.
  • Minor repairs to internal doors and frames.
  • Repairing or replacing any door furniture.
  • Adjusting or repairing kitchen units, drawers, doors, shelves and worktops.
  • Repair and maintenance of meter boxes.
  • Pest control to keep your home free of rats, mice, fleas, and bed bugs.

Your responsibilities for plumbing and drainage include:

  • Clearing blockages in toilets (in a house or bungalow) sinks, baths and wastepipes.
  • Replacing tap washers, sink plugs and chains, baths, basins, and toilet seats.
  • Clearing blockages in external gullies. Except in shared areas to flats.
  • Replacing the grids over drains.

Your responsibilities for electrics include:

  • Remember
  • Any electrical work must be done by a qualified electrical contractor, approved by us. To check if your contractor is approved, please email housingmaintenance@thanet.gov.uk or call 01843 577252

Your responsibilities for private gardens include:

  • Repairing footpaths, yards and patios. If they are not the main access to front or back doors.
  • Cleaning the frames and glass of your doors and windows.
  • Repairing or replacing gates and fencing. But we will repair fences that border a public footpath.
  • Replacing clothes posts, pulleys and washing lines. Except in shared drying areas.
  • Keeping air bricks clear and clean.
  • Keeping your garden tidy, by cutting the grass and hedges.


  • You are responsible for repairing or replacing damage you have caused to your home by neglect or misuse. Even if the damage was accidental.
  • You are responsible for the reasonable management of condensation in your home. Doing this will help to avoid build up of mould.
  • If you want to carry out improvements to your home you will need our permission. You might want to lay a patio in the garden or install a new kitchen, for instance. Please email housingmaintenance@thanet.gov.uk or call 01843 577252 for authorisation.
  • For small DIY jobs like decorating or putting up shelves you don’t need our permission.

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