Report a repair

For general household or communal repairs contact Mears

• Text “thanetrepairs” then your message, to 63277.
• Email  thanet.repairs@mearsgroup.co.uk .
• Call FREEPHONE 0800 0234 320.
• If you have problems contacting Mears, you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk . We will be able to help.

For gas, hot water or central heating repairs contact Gas Call 

• Call FREEPHONE 0800 012 9958.
• Email TDCcustomerservices@gascall.co.uk .
• If you smell gas please call the National Gas Emergency number FREEPHONE 0800 111 999.
• If you have problems contacting Gas Call , you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk . We will be able to help.

Your responsibilities

Your responsibilities for general repairs and maintenance include:

• Decorating inside your home. This includes, repairing any surface cracks or holes in walls and ceilings.
• Making sure UPVC windows and doors are regularly cleaned and oiled.
• Replacing broken window panes.
• Minor repairs to internal doors and frames
• Cleaning the frames and glass of your doors and windows.
• Repairing or replacing any door furniture.
• Adjusting or repairing kitchen units, drawers, doors, shelves and worktops.
• Repair and maintenance of meter boxes.
• Pest control to keep your home free of rats, mice, fleas, and bed bugs.

Your responsibilities for plumbing and drainage include:

• Clearing blockages in toilets (in a house or bungalow) sinks, baths and wastepipes.
• Replacing tap washers, sink plugs and chains, baths, basins, and toilet seats.
• Clearing blockages in external gullies. Except in shared areas to flats.
• Replacing the grids over drains.

Your responsibilities for electrics:

 Any electrical work must be done by a qualified electrical contractor, approved by us. To check if your contractor is approved, please email housingmaintenance@thanet.gov.uk or call 01843 577252

Your responsibilities for private gardens include:

• Repairing footpaths, yards and patios.
• Repairing or replacing gates and fencing. But we will repair fences that border a public footpath.
• Replacing clothes posts, pulleys and washing lines. Except in shared drying areas.
• Keeping air bricks clear and clean.
• Keeping your garden tidy, by cutting the grass and hedges.

Remember

• You are responsible for repairing or replacing damage you have caused to your home by neglect or misuse. Even if the damage was accidental.
• You are responsible for the reasonable management of condensation in your home. Doing this will help to avoid build up of mould.
• If you want to carry out improvements to your home you will need our permission. You might want to lay a patio in the garden or install a new kitchen, for instance. Please email housingmaintenance@thanet.gov.uk or call 01843 577252 for authorisation.
• For small DIY jobs like decorating or putting up shelves you don’t need our permission.