Report a repair

For general household or communal repairs contact Mears:

• Text “thanetrepairs” then your message, to 63277
• Email Mears: thanet.repairs@mearsgroup.co.uk
• Call FREEPHONE 0800 0234 320

For gas, hot water or central heating repairs contact Gas Call Services:

• Call FREEPHONE 0800 012 9958
• Email TDCcustomerservices@gascall.co.uk
• If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999.

Your responsibilities

Your responsibilities for General Repairs and Maintenance including:

• All decorations inside your home including repairing surface cracks and holes in walls and ceilings
• Making sure your double glazed windows and doors are regularly maintained, cleaned and oiled to keep them working properly
• Replacement of broken glazing (we will only repair/replace one pane per tenancy per year if the breakage was as a result of accidental damage)
• Minor repairs to internal doors and frames including adjusting doors to close over carpets
• Repairing or replacing locks, latches, keys, handles, bolts and letter boxes, numbers, peep holes, security chains, knockers and bells
• Repairing and adjusting kitchen units, cupboards, drawers, doors, shelves and worktops
• Replacing broken tiles anywhere in your home
• Repairing and maintaining meter boxes
• Pest control to keep your home free of rats, mice, fleas,

Your responsibilities for Plumbing and drainage including:

• Clearing blockages in sinks, baths and wastepipes
• Replacing washers on dripping taps and broken toilet seats
• Replacing the chain and plugs on sinks, baths and basins
• Replacing the grids over drains
• Clearing any blockages in external gullies (except in shared areas to flats)
• Clearing blocked toilets if you live in a house or bungalow

Your responsibilities for Electrics including:

• Changing plugs on electrical appliances
• Replacing fuses and resetting trip switches
• Replacing light bulbs and fluorescent tube and starters
• Testing and cleaning your smoke alarm and replacing the batteries

Remember:  If you require any other electrical work, this must be done by a qualified electrical contractor who is approved by us.

Your responsibilities for Private Gardens including:

• Repairing footpaths, yards and patios that are not the main access to front or back doors
• Cleaning the frames of your double glazed doors and windows
• Repairing or replacing gates and fencing – but we will repair fences that border a public footpath
• Replacing clothes posts, pulleys and washing lines (except in designated shared drying areas)
• Keeping air bricks clear and clean
• Keeping your garden tidy by cutting the grass and trimming any hedges

Please remember:

• You are responsible for repairing or replacing damage your have caused to your home caused by neglect or misuse – even if the damage was accidental.
• If you want to carry out improvements to your home please contact us to get permission.  This may include laying a patio in the garden, to putting into a new kitchen or knocking down a wall. For smaller DIY jobs like painting or decorating, putting up shelves – permission isn’t required.