Request a repair

For general household or communal repairs 

Contact Mears

  • text ‘thanetrepairs’ then your message, to 63277
  • email  thanet.repairs@mearsgroup.co.uk
  • call FREEPHONE 0800 023 4320
  • if you have problems contacting Mears, you can reach the Tenant and Leaseholder Services team on 01843 577 262 or by email myhome@thanet.gov.uk

For minor repairs that you can do yourself, Mears have some videos and factsheets you can watch or download.

For gas, hot water or central heating repairs 

Contact BSW Heating

  • call FREEPHONE 0800 142 2761 to report any issues
  • email enquiries@bsw-heating.com
  • if you smell gas please call the National Gas Emergency number FREEPHONE 0800 111 999
  • if you have problems contacting BSW Heating , you can reach the Tenant and Leaseholder Services team on 01843 577 262 or by email myhome@thanet.gov.uk

Your responsibilities

  • you are responsible for repairing or replacing damage you have caused to your home by neglect or misuse, even if the damage was accidental
  • you are responsible for the reasonable management of condensation in your home, doing this will help to avoid build up of mould
  • if you want to carry out significant improvements to your home you will need our permission
  • for small DIY jobs like decorating or putting up shelves you don’t need our permission

If you want to make some improvements (laying a patio or putting in a kitchen for example). Please complete our online form.

Your responsibilities include:

You are responsible for:

  • decorating inside your home, including repairing any surface cracks or holes in walls and ceilings
  • making sure UPVC windows and doors are regularly cleaned and oiled
  • replacing broken window panes
  • minor repairs to internal doors and frames
  • cleaning the frames and glass of your doors and windows
  • repairing or replacing door furniture
  • adjusting or repairing kitchen units, drawers, doors, shelves and worktops
  • repair and maintenance of meter boxes
  • pest control to keep your home free of rats, mice, fleas, and bed bugs


Your responsibilities include:

  • clearing blockages in toilets (in a house or bungalow) sinks, baths and wastepipes
  • replacing tap washers, sink plugs and chains, baths, basins, and toilet seat
  • clearing blockages in external gullies, except in shared areas to flats
  • replacing the grids over drains

You are responsible for making sure that any electrical work that you have carried out is done by a qualified electrical contractor. This could be for light fittings that need to be wired in, for example. They must approved by Tenant and Leaseholder Services.

To check if your contractor is approved, please phone 01843 577 262 or email myhome@thanet.gov.uk



If you have a private garden for your own use. It is your responsibility to:

  • repair footpaths, yards and patios
  • maintain gates and fencing, although we will repair fences that border a public footpath
  • replace clothes posts, pulleys and washing lines, unless they are in shared drying areas
  • keep air bricks clear and clean
  • keep your garden tidy, by cutting the grass and hedges

Help & support

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