Report a repair
For general household or communal repairs contact Mears
- Text ‘thanetrepairs’ then your message, to 63277
- Email thanet.repairs@mearsgroup.co.uk
- Call FREEPHONE 0800 0234 320
- If you have problems contacting Mears, you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk
For gas, hot water or central heating repairs contact Gas Call
- Call FREEPHONE 0800 012 9958
- Email TDCcustomerservices@gascall.co.uk
- If you smell gas please call the National Gas Emergency number FREEPHONE 0800 111 999
- If you have problems contacting Gas Call , you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk
Your responsibilities
Your responsibilities for general repairs and maintenance include:
- decorating inside your home, this includes, repairing any surface cracks or holes in walls and ceilings
- making sure UPVC windows and doors are regularly cleaned and oiled
- replacing broken window panes
- minor repairs to internal doors and frames
- cleaning the frames and glass of your doors and windows
- repairing or replacing any door furniture
- adjusting or repairing kitchen units, drawers, doors, shelves and worktops
- repair and maintenance of meter boxes
- pest control to keep your home free of rats, mice, fleas, and bed bugs
Your responsibilities for plumbing and drainage include:
- clearing blockages in toilets (in a house or bungalow) sinks, baths and wastepipes
- replacing tap washers, sink plugs and chains, baths, basins, and toilet seat
- clearing blockages in external gullies. Except in shared areas to flats
- replacing the grids over drains
Your responsibilities for electrics:
- any electrical work must be done by a qualified electrical contractor, approved by us
To check if your contractor is approved, please email housingmaintenance@thanet.gov.uk or call 01843 577252
Your responsibilities for private gardens include:
- repairing footpaths, yards and patios
- repairing or replacing gates and fencing. But we will repair fences that border a public footpath
- replacing clothes posts, pulleys and washing lines, except in shared drying areas
- keeping air bricks clear and clean
- keeping your garden tidy, by cutting the grass and hedges
Remember
- you are responsible for repairing or replacing damage you have caused to your home by neglect or misuse, even if the damage was accidental
- you are responsible for the reasonable management of condensation in your home, doing this will help to avoid build up of mould
- if you want to carry out improvements to your home you will need our permission
- if want to carry out improvements (lay a patio in the garden or install a new kitchen, for example) please email housingmaintenance@thanet.gov.uk or call 01843 577252 for authorisation
- for small DIY jobs like decorating or putting up shelves you don’t need our permission