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Report a repair

For general household or communal repairs contact Mears

  • Text ‘thanetrepairs’ then your message, to 63277
  • Email  thanet.repairs@mearsgroup.co.uk
  • Call FREEPHONE 0800 0234 320
  • If you have problems contacting Mears, you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk

 

For gas, hot water or central heating repairs contact Gas Call 

  • Call FREEPHONE 0800 012 9958
  • Email TDCcustomerservices@gascall.co.uk
  • If you smell gas please call the National Gas Emergency number FREEPHONE 0800 111 999
  • If you have problems contacting Gas Call , you can reach the Tenant and Leaseholder Services team on 01843 577262 or by email myhome@thanet.gov.uk

 

Your responsibilities

Your responsibilities for general repairs and maintenance include:

  • decorating inside your home, this includes, repairing any surface cracks or holes in walls and ceilings
  • making sure UPVC windows and doors are regularly cleaned and oiled
  • replacing broken window panes
  • minor repairs to internal doors and frames
  • cleaning the frames and glass of your doors and windows
  • repairing or replacing any door furniture
  • adjusting or repairing kitchen units, drawers, doors, shelves and worktops
  • repair and maintenance of meter boxes
  • pest control to keep your home free of rats, mice, fleas, and bed bugs

Your responsibilities for plumbing and drainage include:

  • clearing blockages in toilets (in a house or bungalow) sinks, baths and wastepipes
  • replacing tap washers, sink plugs and chains, baths, basins, and toilet seat
  • clearing blockages in external gullies. Except in shared areas to flats
  • replacing the grids over drains

Your responsibilities for electrics:

  • any electrical work must be done by a qualified electrical contractor, approved by us

To check if your contractor is approved, please email housingmaintenance@thanet.gov.uk or call 01843 577252

Your responsibilities for private gardens include:

  • repairing footpaths, yards and patios
  • repairing or replacing gates and fencing. But we will repair fences that border a public footpath
  • replacing clothes posts, pulleys and washing lines, except in shared drying areas
  • keeping air bricks clear and clean
  • keeping your garden tidy, by cutting the grass and hedges

Remember

  • you are responsible for repairing or replacing damage you have caused to your home by neglect or misuse, even if the damage was accidental
  • you are responsible for the reasonable management of condensation in your home, doing this will help to avoid build up of mould
  • if you want to carry out improvements to your home you will need our permission
  • if want to carry out improvements (lay a patio in the garden or install a new kitchen, for example) please email housingmaintenance@thanet.gov.uk or call 01843 577252 for authorisation
  • for small DIY jobs like decorating or putting up shelves you don’t need our permission

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