Pay your rent or apply for a refund

Pay your rent online

Have your 10-digit rent account number or your 13-digit tenancy number ready.

Your tenancy number can be found on the bottom right of your payment card.

If you lose or damage your payment card, please request a replacement by email to myhome@thanet.gov.uk.

Use your online bank account

If you have an online bank account, you can make a one-off, or regular payment direct from your bank account.

  • Account holder: Thanet District Council
  • Sort Code: 60-14-05
  • Account Number: 67834000
  • Use your rent or tenancy reference number as the reference

Remember: If  you set up monthly or weekly rent payments they may change on the 1 April each year.

Pay over the phone  – 01843 577 259

This is an automated phone service for credit or debit card payments. You will need your 10-digit rent account number or your 13-digit tenancy number ready.

Pay at a Post Office or a PayPoint registered local shop

Pay by Direct Debit  – 01843 577000

You can set up a monthly payment for your rent or for your garage licence payment on the 1st, 16th or 25th of the month. Or weekly on a Monday.

Your home is at risk if you do not keep up with your rent payments

Your rent payment is due each Monday. If you don’t pay your rent on time your account will be in arrears and we will take action to recover the arrears. If you find yourself in this position call us as soon as possible – 01843 577262.

Apply for a overpayment refund

If your account is in credit (because you have overpaid your rent) you can request a refund by completing a rent refund form.

All credits will be checked before they can be refunded. Refunds are issued by cheque.

If you receive Housing Benefit this will delay the refund, while we check for any further adjustments. It will take up to 28 days to be processed from receipt of the form.

If you owe any other money to the council (for example Council Tax), it will be deducted from the refund.


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