Pay your rent or apply for a refund

Ways to pay your rent 

Pay your rent online

* You will need your 10-digit rent account number ready.

Use your online bank account

If you have an online bank account, you can make a one off, or set up a regular payment direct from your bank account using the bank details below:

  • Account holder: Thanet District Council
  • Sort Code: 60 14 05
  • Account Number: 67834000
  • Your tenancy/rent reference number

Please remember: If  you set up monthly or weekly rent payments please don’t forget that your rent payments may change on the 1st April each year.

Pay over the phone  – 01843 577 259

This is an automated phone service for credit/debit card payments. You will need either your 10-digit rent account number or your 13-digit tenancy number which can be found on the bottom right of your payment card.

At the Post Office or PayPoint registered local shop

If you lose or damage your payment card, please request a replacement by email with your name and address.

Pay by Direct Debit  – 01843 577000

You can set up a monthly payment for your rent or garage on either the 1st, 16th or 25th of the month or weekly on a Monday.

Your home is at risk if you do not keep up with your rent payments

Your rent payment is due every Monday. If you don’t pay your rent on time your account will be in arrears and we will take action to recover the arrears. If you find yourself in this position, always contact us.

Apply for a overpayment refund

If you account is in credit (because you have overpaid your rent) you can request a refund by completing a rent refund form, please select the right form below:

Please note that all credits have to be verified before they can be refunded and all refunds will be sent via cheque.

If Housing Benefit is involved, this may mean a delay in us processing your request, whilst we verify with them that there are no further alterations to be made to your claim. The refund may take up to 28 days to be processed from receipt of the form.

If you do owe any other money to the Council, an equivalent amount will be deducted from the refund.


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