Pay your rent online
You can pay your rent securely online:
Make a payment
Before making a payment, ensure you have one of the following ready:
- Your 10-digit rent account number
- Your 13-digit tenancy number (found on the bottom right of your payment card)
Lost or damaged card: If you lose or damage your payment card, please request a replacement by emailing myhome@thanet.gov.uk.
Pay by Direct Debit
Set up a regular payment for your rent or for your garage licence. You can choose to pay weekly, fortnightly, four weekly or on any day of the month.
- Phone: 01843 577 575
Pay over the phone
Pay using our automated telephone service for debit or credit card payments. You will need your 10-digit rent account number or 13-digit tenancy number ready.
- Automated payment line: 01843 577 688
If you are struggling with rent payments
Your home is at risk if you do not keep up with your rent payments
Your rent payment is due each Monday. If you do not pay your rent on time, your account will be in arrears and we will take action to recover the money owed.
If you find yourself in this position, call us as soon as possible:
- Phone: 01843 577 575
Apply for an overpayment refund
If your account is in credit because you have overpaid your rent, you can request a refund.
Important details about refunds
- Checking credits: All credit balances must be verified before a refund can be issued.
- Payment method: All refunds are issued by cheque.
- Housing Benefit recipients: If you receive Housing Benefit, your refund may be delayed while we check for any required benefit adjustments.
- Processing time: Refunds can take up to 28 days to process from the date we receive your completed form.
- Deductions for other council debts: If you owe any other money to the council (such as Council Tax), this will be deducted from your refund before it is issued.