Tenant Satisfaction Measures
Annual Complaints Performance Report
- Annual Complaints Performance and Service Improvement Report 2023/24
- Cabinet response to the Annual Complaints Performance and Service Improvement Report 2023/2024
Ombudsman Complaints Handling Code
Our Policies
- Aids and adaptations policy
- Anti-social behaviour policy
- Asbestos policy
- Compensation policy
- Electrical inspection and testing policy
- Estate policy
- Fire risk assessment
- Former tenant arrears write off policy
- Gas safety policy
- Income recovery, including evictions and enforcement policy
- Lift safety policy
- Rechargeable Works Policy
- Resident involvement expenses and incentives policy
- Water hygiene policy