Housing Options FAQ’s

You will be asked for the email address associated with your account and then you will be sent a verification link to that email address asking you to create a new password, after which you will be able to log in.

Yes and you will also have a new case reference number

Yes, unless you have a change of circumstance that you need to tell us about then once you have done that your banding may be reassessed.

We are using a different system provider and the website has been redesigned to make it easier for our customers to use.

Any properties that become available during this time will be advertised on Saturday 1 July 2023.

• Do you have a friend, family member or a support worker who can help you
• There are lots of self help computers available to the public in Thanet.
• Thanet Gateway also has two computers. These can be used for Thanet websites only.

• Do you have a friend, family member or a support worker who can help you?
• A floorwalker in Thanet Gateway office can get you set up on the computer to get you started.
• If you have a professional organisation supporting you, they may be able to assist you with this.

• Do you have a friend, family member or a support worker who can help you?
• A floorwalker in Thanet Gateway can get you set up on the computer to get you started. If you need more support please call us on 01843 577277 to book an appointment, to be assisted with your application.

• Do you have a friend, family member or a support worker who can help you?
• Please call Kent Association for the Blind on 01227 763366 as they may be able to help.
• If you don’t have someone to support you please call us on 01843 577277 to book an appointment, to be assisted with your application.

• Do you have a friend, family member or a support worker who can help you?
• Please call Think Action (KCA) 01634 298580 as they may be able to assist.
• If you don’t have someone to support you please email us at housing@thanet.gov.uk to book an appointment, to be assisted with your application.

• Check you are using the correct details.
• Passwords and usernames are case sensitive – for example if your password is Thanet and you are typing in THANET it won’t be recognised.
• Unfortunately if you have forgotten your details you will need to re-register and complete a new application.

• Yes you can, however, the Local Authority you are applying to will tell you directly whether you are eligible and meet their criteria.

• Yes, the online application lets you supply C/o address details after filling in the initial address details. Please follow the online instructions.

• Generally you will be notified within 4 weeks