Check our live schedule for missed streets during our collection round:
| Address | Date | Description |
|---|---|---|
| Buckingham Road, Margate | 14/10/2025 at 9:16am | Restricted access |
| Gladstone Road, Margate | 13/10/2025 at 11:59am | Restricted access |
| Luton Court, Broadstairs | 13/10/2025 at 7:23am | Restricted access |
| Helena Avenue, Margate | 10/10/2025 at 5:39am | Restricted access |
| Millers Hill, Ramsgate | 09/10/2025 at 12:15pm | Restricted access |
| Lanthorne Road, Broadstairs | 09/10/2025 at 9:00am | Restricted access |
| Helena Avenue, Margate | 09/10/2025 at 5:34am | Restricted access |
| Bellatrix Court, Manston | 08/10/2025 at 7:42am | Restricted access |
| Helena Avenue, Margate | 08/10/2025 at 5:42am | Restricted access |
If your road is listed:
If your road is listed, we have unfortunately encountered a problem completing your collection.
We are aware and you do not need to report this. We’ll aim to return and finish collecting it within 2 working days (this does not include weekends or bank holidays).
If your road is not listed:
If your bin was presented outside of your property by 6am, and you are letting us know before 5.30pm the day after your collection was due, please report your missed collection.
Missed bins – view your collection status
If your road is not listed on this page and your collection has been missed, please sign into the waste portal to report this to us.
We have included a list of questions to check if you need to report a missed bin collection. Please read these before submitting a report.
- Was your bin, bag and or box presented at 6am on the day of collection?
- Was your bin/bag at the front boundary or agreed collection point of the property?
- Is the street marked as street completed, no access or restricted access on your collection day on our website?
- Are you reporting a missed collection before 5.30pm on the working day after your collection was due?
If you answered yes to all questions, please notify us of a missed collection via the link on this page.
PermalinkFrequently asked questions
If you create an account on the portal you will be able to see more accurate information about your collections.
The portal is linked directly to our back office system meaning that if you report a missed collection this will be picked up immediately within our system.
You will no longer have to complete a long form to report and can just click a button on the day of the missed collection.
PermalinkYou can create an account using your email address and a secure password, or you can use your Google or Facebook account. Once you have signed up to the waste portal you can register your premises by looking up your address and adding the property.
You can add up to three properties so you can also access collection information, for example for elderly relatives or tenants.
PermalinkThere are several reasons why a collection may not be able to be reported. The portal has live information from our vehicles and they will update the status of collections. The portal will show the current status of your collections. For example:
- Status: Bin not presented – this means that your bins were not presented at the boundary of your property by 6am on the day of your collection so when the crew came to collect the bin was not there. You will be unable to report this as a missed collection and we will not return to collect until your next collection day.
- Status: Non permitted items – this means that your bin contained items that are not permitted for that collection type. For example scrap metal in your recycling bin. You will be unable to report this as a missed collection and we will not return to collect until your next collection day and until the non permitted item is removed.
- Status: Collection not started – this means that we have not been to your property yet to collect your waste. This could be for various operational or access reasons. You will be unable to report this as a missed collection as we are already aware that this collection has not started and we will be back when we are able to do so.
If your bin has not been emptied and you are not eligible for a recall you should:
- Take your waste back into your property boundary and keep until next collection.
- Take your waste to the Household Waste recycling centre.
- Arrange bulky waste collection, items individually priced, schedule online.
- Take your waste recycling bring sites x 15 across the district for glass, paper and cardboard.
- Remove any non-permitted items and present bin on next scheduled collection .
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