Contact information

For Repairs

For household or communal repairs;

• call Mears on 0800 023 4320
• email: thanet.repairs@mearsgroup.co.uk
• text: “thanetrepairs” then your message to 63277

For gas, hot water or central heating repairs;

• call FREEPHONE 0800 142 2761 to report any issues
• or email BSW Heating Services at enquiries@bsw-heating.com

If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999

For Rent and Payment enquiries:

• Make a payment online
• Call 01843 577262 (select option 1)

For Housing Enquiries:

To discuss your current housing arrangements:

Email: myhome@thanet.gov.uk
Call 01843 577262 (select option 3, then option 1)

To apply for a transfer or mutual exchange, or check on the status of your application:

Email: housing@thanet.gov.uk
Or call 01843 577262 (select option 3, then option 2)

For disabled aids and adaptations:

Email: myhome@thanet.gov.uk
Call 01843 577262 (select option 3, then option 4)

Other useful numbers:

• Thanet District Council: Main switchboard 01843 577000
• Kent Police – 999 in an emergency or 101 to report non-urgent crime
• Crimestoppers (report crime anonymously) – 0800 555 111
• Social Services – 03000 41 41 41 (local call rate number)
• NHS Direct or call 111 for non urgent health calls
• Kent County Council – 08458 247 247
• Oasis refuge (support for victims of domestic abuse)
• Porchlight (single person support)