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Due to operational issues we are unable to carry out the Green waste service today, we will be carrying out the collections on Saturday 19th October. | October 18, 10:17 am

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        Food Hygiene Rating Scheme

        About the scheme

        The Food Hygiene Rating Scheme helps customers choose where to eat out or shop for food by providing information about the hygiene standards.

        After an inspection, food businesses will be issued with a rating depending on the food hygiene standards – ‘0’ means urgent improvement is required, ‘5’ means the hygiene standards are very good.

        Food hygiene ratings are posted on the Food Standards Agency website and businesses can also choose to display their ratings on the premises for customers to see.

        Requesting a revisit

        If your business makes improvements to hygiene standards and you want a new food hygiene rating, you can ask for a reinspection to be carried out earlier than planned.

        To request a revisit, complete the application form and return it by email to environmental.health@thanet.gov.uk or post to the Food Safety Team.  Please explain in detail what actions you have taken on the issues raised at your last inspection, including any necessary supporting evidence such as documentation or photographs.

        Download the revisit form here.

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        The Right to Reply

        Businesses have a ‘Right to Reply’ to their food hygiene rating by posting comments on the Food Standards Agency website.

        This allows you to explain any actions you have taken after your inspection to improve hygiene standards at your premises or to say if there were unusual circumstances at the time of the inspection that might have affected your food hygiene rating. It should not be used for complaints or criticisms of the Food Hygiene Rating Scheme or the food safety officer.

        You can submit a right to reply form (pdf) by email to environmental.health@thanet.gov.uk. or by post to the Food Safety Team.

        Download the right to reply form here.

        Replies are vetted by the council before being published alongside the business’s hygiene rating on the Food Standards Agency website.

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        Appeals

        If you think a hygiene rating is unfair or wrong, you have 21 days to submit an appeal from the date of notification of your hygiene rating.

        You can submit an appeals form (pdf) by email to environmental.health@thanet.gov.uk or by post to the Food Safety Team.

        Download the appeals form here.

        If you lodge an appeal, your food hygiene rating will be put on hold until a decision is made. You will be notified of the outcome within 14 days and your food hygiene rating will then be published on the Food Standards Agency website.

        If your appeal is unsuccessful, you may still be eligible to request a revisit or right to reply.

        If you disagree with the outcome of the appeal, you can challenge the decision.

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