Graffiti

We can remove graffiti and tagging on signs or buildings that we own. We also clean some private property if we have an agreement with the owner. Sometimes, we work with artists to create professional murals.

We handle reports differently based on the type of graffiti and where it is:

• Offensive graffiti: We try to remove this within one working day.
• Non-offensive graffiti: We try to remove this within one month, or sooner if we can.

It can take us longer to clean private property. We must first get permission from the landowner.

When you report graffiti to us, please provide:

• The location: We encourage you to use the what3words app. This app gives every 3-metre square in the world a unique three-word address. This helps us find the exact spot.
• The type of graffiti: This helps us decide how to remove it as quickly as possible.
• A picture: Please send a photo if you can.

If the graffiti is on a private house, report it to us. We will try to talk to the landowner to arrange for them to remove it.

For graffiti on national infrastructure (such as utility boxes, bus stops, or railway bridges), please contact the companies directly:

• Royal Mail: Call 0345 774 0740 or email postbox.appearance@royalmailpfs.com
• BT phone boxes: Call 0800 661 610 or email customer.serv.payphones@bt.com
• Openreach cabinets (Green): Call 0800 023 2023 or use the live chat on their website
• Virgin Media cabinets (Grey): Call 0333 000 5925 or 0330 333 0444
• Network Rail (for land near tracks and bridges): Call 03457 11 41 41 or use their online form or live chat
• Southeastern (for trains and stations): Email eyewitness@southeasternrailway.co.uk
• Electricity substations (UK Power Networks): Call 0800 3163105 or 0800 029 4285. You can also use their online portal or their contact form
• Water pumping stations (Southern Water): Call 0330 30 30 368 or use their live chat
• Bus shelters (Bauer Media Outdoor / Clear Channel): Call 0800 73 13 699
• Street lights and traffic signs (Kent County Council): Call 03000 41 81 81