New subscriptions for our garden waste service 2021/22 have now closed.
From March 2022 residents will be able to subscribe to and manage their 2022/23 garden waste subscription online.
Disposing of garden waste in the same bin as your general waste has a negative impact on the environment as it leads to the production of methane, which is a powerful greenhouse gas.
Once you have joined the scheme
- Your bin must be presented at the front boundary of your property by 6am on your collection day
- Check your collection day
- Missed collections must be reported by 5pm on the working day after your collection was due. You can do this by calling 01843 577115
- If your bin is contaminated or not presented correctly we will not return Until your next due collection. We will not contact you to tell you that we will not be returning.
- We will re-collect your reported missed collection within 7 days if reported correctly
- The collection year runs from 1st April to 31 March excluding mid-December to mid-January.
- Once you have joined the scheme you will reminded to renew your subscription online for the following year
- We can only collect garden waste contained within the wheeled bin.
- The information provided in forms part of the Terms and Conditions for the garden waste collections service.
- Click here to cancel your subscription or change your details.
Green Waste Calendars April 2021 to March 2022
If you wish to receive a copy of your collection calendar please call the number above leaving your name and address
- Frequently asked questions
Yes please
-
- Garden weeds
- Hedge trimmings
- Small twigs and branches (less than 2.5cm (1″) in diameter)
- Grass cuttings
- Flowers and plants
- Leaves
No thank you
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- Plastic bags or bin bags
- Flower pots and trays
- Food waste
- Soil
- Stones or rubble
- Branches or logs (larger than 2.5cm (1″) in diameter)
- Any other household rubbish
Remember
- Garden waste must be put into the bin loose – do not use bags.
- On collection day you will need to place the bin at the very front of your property by 6am.
- Your garden waste collection day may differ from your normal recycling and waste collection days.
- Bins contaminated with material other than green garden waste will not be emptied.
- All garden waste must be in the bin and the lid closed. Do not leave any waste outside your bin – it will not be collected.
- The wheeled bin remains the property of Thanet District Council. If you decide you no longer wish to pay for the garden waste collection service we reserve the right to collect the bin from your property.
The bin will hold the equivalent of approximately five standard refuse sacks. However, please be careful not to overload your bin. When we empty your wheeled bin we put it onto a bin lift which shakes the bin twice to loosen the waste into the refuse freighter. If the garden waste is too compacted in the bin we will need to excessively shake it on the lift which can damage the bin.
See ‘What can I put in my garden waste bin’ above. If in doubt, don’t put it in and phone our Customer Services helpline on 01843 577115 for advice.
PermalinkYour garden waste will be collected once every two weeks throughout the year apart from a few weeks over Christmas and New Year. Please refer your calendar, local newspapers and this website for arrangements over this period.
PermalinkWe will re-collect your reported missed collection within 2 working days if reported correctly.
If your bin is contaminated or not presented at the front of your property by 6am with your paid sticker facing the road we will not return until your next due collection. We will not contact you to tell you that we will not be returning.
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Yes, you can have as many bins as you like but please be aware that you will need to pay for each additional bin and pay annually for each bin to be collected.
PermalinkPlease note: We can only collect garden waste contained within the wheeled bin.
- Home composting is an environmentally friendly way of dealing with garden waste. Visit the get compositing website for details on compost bin offers.
- Bulky waste collection You can arrange for a collection of your garden waste through our chargeable bulky waste service.
- Kent County Council Recycling Centres (tips) – the sites at Manston Road, Margate and Richborough, Sandwich accept garden waste for composting.
We are unable to refund any payments for this service.
PermalinkNo, you are responsible for the security of your bin. We will not empty the bin if it is moved to another property (unless you advise us that you have moved to another property within the district).
PermalinkThe bins are supplied with a one-year warranty. Should the collection crew be responsible for damaging your bin or it falls into the rear of the vehicle we will repair it or replace it free of charge.
PermalinkNo, we know the 240 litre bins supplied are good quality and can withstand the pressure of lifting and emptying into our freighters. We cannot risk the safety of our operatives by asking them to empty other bins. Our bins with the council logo will enable us to identify who is entitled to receive a collection service.
PermalinkSome properties may not be suitable for this service due to restricted access for our collection freighters or lack of space to store the bin or to put them out at the front of the property for collection. We reserve the right to decide whether or not we can provide the green waste collection.
PermalinkThe council has no statutory duty to collect garden waste free of charge. Many residents in Thanet do not have gardens and many householders compost at home. Therefore the decision was made that Council Tax should not be used to provide a service which many people could not use.
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