Safety Links

Crisis support

• NHS 111: call 111 – Immediate expert advice and assessment for mental health crises
• Urgent mental health support – Kent and Medway Single Point of Access: call 0300 222 0123 (24/7) or text 07860 022819 (8am to 10pm)
• Free, confidential support open 24/7, 365 days a year – Mental Health Matters: call 0800 107 0160
• Out-of-hours mental health support for Kent residents aged 16+ – Thanet Safe Haven: call 07850 655877 or email thanet.mhm@nhs.net (6pm to 11pm)
• Confidential emotional support available 24/7 – Samaritans: Call 116 123

General mental health resources

• Support for mental health and wellbeing: Live Well Kent
• Local information and resources: Mental Wellbeing Information Hub
• Free NHS service offering confidential mental health support: Kent and Medway Talking Therapies
• Advice on stress, anxiety, and sleep with signs to look out for: Every Mind Matters
• Local mental health support and advocacy: East Kent Mind – contact number: 0795 060 8827
• Wellbeing Line: 0203 912 0032 (Monday to Friday 2pm to 5pm, Sundays 6pm to 10pm)
• Hub of Hope: The UK’s largest mental health directory

Specialised support

• 24/7 support specifically for senior citizens:The Silver Line – contact number: 0800 4 70 80 90
• Support for young people aged 13-25: We Are With You – contact number: 01795 500882
• Support for anxiety and panic disorders: No Panic – contact number: 01952 680460, Helpline: 0844 967 4848 (10am to 10pm)
• Local counselling services: Still Waters Counselling Team – contact number: 07768848045

Scam and fraud awareness resources

This guidance provides residents across Thanet with essential contacts, reporting tools, and official guidance to help protect against financial scams, cybercrime, and doorstep fraud.

Use the links to report incidents, access local police support, check suspicious links or messages, and stay informed on how to keep yourself and your community safe.

Reporting fraud and immediate assistance

• Action Fraud (Report Fraud UK): The UK’s national reporting centre for fraud and cybercrime online, or call 0300 123 2040.
• Call 159 (Bank Secure Hotline): If you receive an unexpected or suspicious call about your finances, hang up and dial 159 to reach your bank directly.
• Useful contacts for advice about fraud and cyber crime – Kent Police: A contact directory for specialist support agencies.
• Phishing email reporting: Forward suspicious emails to report@phishing.gov.uk.
• Suspicious text/SMS forwarding: Forward suspicious text messages to 7726 (free of charge).

Kent Police guidance and local alerts

• Advice on fraud – Kent Police: The central hub for local fraud advice and guidance.
• Personal fraud and how to prevent it – Kent Police: Key steps to safeguard yourself against personal fraud.
• Online fraud and cyber crime – Kent Police: Guidance on identifying and avoiding digital and online scams.
• My Community Voice Kent: A messaging service managed by Kent Police for real-time local scam alerts and crime updates in your area.

Consumer protection and doorstep selling

• Kent Trading Standards: Report doorstep selling and high-pressure trade incidents directly.
• Citizens Advice consumer service: Guidance and support regarding consumer rights.

Scam checking and financial safety tools

• Ask Silver: A free scam checker that evaluates suspicious messages, links, or contact details.
• Have I Been Pwned: Check if your email address or account details have been compromised in a data breach.
• FCA ScamSmart: Check investment opportunities and verify whether financial firms are authorised to protect against investment fraud.
• Recovering Hacked Accounts – National Cyber Security Centre: Step-by-step guidance for regaining control of compromised online accounts.

Awareness, community education and support

• Stop! Think Fraud Campaign: The official UK government campaign offering practical advice to stay ahead of scammers.
• Friends Against Scams: A National Trading Standards initiative empowering community members to take a stand against scams.
• Age UK Scams Guide: Information guide covering warning signs and practical advice on staying safe.
• Victim Support: Free, independent emotional and practical support for anyone affected by crime or fraud.

• Band runner game (thinkuknow.co.uk)
• Child online safety page (thinkuknow.co.uk)
• Staying safe online (childline.org.uk)

These 5 ‘7 Minute Snippet’ videos are easily accessible and can be watched in the time it takes for a quick cup of tea.

• Signs of abuse
• Safety Planning
• Safe Enquiry
• Support & Signposting
• Understanding Risk
• Domestic abuse support

• NSPCC (nspcc.org.uk)
• Child Line (childline.org.uk)
• CEOP (ceop.police.uk)
• Report Suspicious emails, websites and phishing (gov.uk)
• Action Fraud (actionfraud.police.uk)