You can sign up to join the garden waste scheme for 2023/24 by logging into the waste portal below.
If you are currently subscribed to the garden waste scheme you can login to the portal below to manage your subscription.
Frequently asked questions about joining the scheme
Disposing of garden waste in the same bin as your general waste has a negative impact on the environment as it leads to the production of methane, which is a powerful greenhouse gas. Find out more about the scheme below.
It costs £65 per year for garden waste collections plus a one-off charge of £39 per bin.
Given that government funding is limited, and council tax is capped, other locally generated sources of income are even more important than ever and should be considered and treated as commercially as possible, in order to optimise these income streams.
This mainly includes but is not limited to, fees and charges for service provision and property rental income. It is essential the council organises itself and invests in ways that maximise that income, whilst balancing this with managing the impact on our residents and service users.Permalink
As we have moved to a new online subscription service we will no longer be accepting direct debit as a form of payment, only debit or credit cards. All existing direct debits will be cancelled from 31 March 2022.
Please ensure you subscribe and pay via the portal to ensure there is no interruption to your garden waste service.Permalink
The set up fee covers setting up your account, checking your bin is ok to be used and administration of setting up your collection.Permalink
Our in cab system means we can now digitally identify which addresses have subscribed to the service and therefore stickers and tags are no longer required.Permalink
Example: Select the total number of bin subscriptions you require, each bin with incur a one-off set up fee
Example 1: if you have 1 bin subscription then want to continue with 1 then you select 1 new subscription. This will charge 1 x yearly subscription
Example 2: If you have 1 bin subscription and want 2 for this year then you need to select 2 new subscriptions. This will charge you for 2 x collection subscriptions and 1 x bin set up fee.Permalink
The garden waste scheme runs from 1 April to 31 March with a 4 week break over the christmas period. The subscription cost s annual and there is no reduction for joining part way through the year.Permalink
Subscriptions are paid annually and therefore we are unable to offer any refunds for cancellations part way through the year.Permalink
Your garden waste will be collected once every two weeks throughout the year apart from a few weeks over Christmas and New Year.
If you are already subscribed you can login to the Waste Services portal to check your collection day
Please refer your calendar, local newspapers and this website for arrangements over this period.Permalink
Log in to the waste services portal to view the status of your collection. If there is a reason we have been unable to to empty your bin you will see this information on the date of your collection for example:
- Bin not presented – this means that your bin was not presented by 6am on the day of your collection
- Non-permitted items – this means there were items in your bin that are not permitted for collection as part of this service.
If your property has a status of bin not presented or non permitted items we will not be able to return to your property until your next scheduled collection.
You will need to bring your bin back onto your property.
There are alternative disposal options such as the household waste and recycling centres on Manston Road, Margate or Sandwich Road, Richborough.
If your collection is showing as completed but your bin has not been emptied you can click on the dropdown to report this as a missed collectionPermalink
Yes you can have upto 5 garden waste bins, however you will need to pay for each additional bin and for each bin to be collected.Permalink
During hard frosts, Garden Waste can sometimes become frozen inside your bin, making the bins difficult to empty without the risk of damaging them. This may mean that your garden waste will need to stay in your bin until your next scheduled collection. If your bin is damaged or broken in the course of us trying to empty it, please report it online at wasteservices.thanet.gov.uk, and we will replace it free of charge.Permalink