Description of Measure
Number of Freedom information processed in time
Frequency
Monthly
Description of measure
% of complaints processed in time
Frequency
Monthly
Description of measure
Number of complaints
Frequency
Monthly
Description of Measure
Number of Freedom information requests
Frequency
Monthly
Description of Measure
collected council tax / Council tax due
Why is it being measured
Council Tax is one of the Council’s main sources of income, the collection of which is undertaken by Civica within a strategic partnership with Thanet DC, Canterbury CC and Dover DC. Collection rates are one of the key performance metrics and contractual targets within the strategic agreement with Civica and as such it is important to measure and monitor this indicator in order to assess the health and effectiveness of the partnership. In-year collection rates indicate also the ability of residents to pay their council tax bills and can provide insight into the local economic conditions. Please note this indicator measures the percentage of council tax collected in-year (within the particular financial year that the bills relate to) and as such excludes overdue amounts collected in later years. Total collection rates, including these overdue amounts, are higher at approximately 98%.
Frequency
Monthly
What is good performance
Generally, higher level of collection presents strong performance
Description of Measure
Residents opinion
Why is it being measured
As a publicly funded organisation it is important to establish whether residents feel they receive value for money for the services they receive.
Frequency
Annually
What is good performance
Residents feel that council delivers value for money