Before making a complaint please ensure you have given us an opportunity to resolve the issue by first contacting the relevant service. You can find details on how to report an issue on our website.
The complaints process looks at how we have delivered services or reached decisions. Requests for help with problems in your local area should be directed to the relevant service first. If the service is not able to resolve the issues you can submit a complaint by using our online form.
Thanet District Council Corporate Complaints Policy
This policy sets out how we define our complaints and how we will respond to them.