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Council Tax scams

There have recently been reports of Council Tax scams across the country.

If you receive an email, text message or phone call offering a Council Tax refund or a Council Tax band reassessment, do not give out any personal information, particularly bank account or debit or credit card details. Delete any emails or texts straight away and block the sender; do not reply or click on any links. If you receive a phone call, end the call as quickly as possible.

If you are in any doubt please call us on 01843 577558. If you have been a victim please contact us and the Police straight away, and report it to Action Fraud.

General advice for staying safe online is available on the Get Safe Online website.

Social media grant scam

We have had reports of Coventry based scam calls saying that you are entitled to claim a social media grant. We have not been made aware of any social media grants. If you receive a phone call of this nature, please end the call.

Information about all of our grants are made available on our website and official social media channels.

Council Tax overpayment refund scam

We are aware of recent scam calls asking for resident’s date of birth and bank details for a Council Tax overpayment refund. If you have overpaid Council Tax and can claim a refund, we will write to you.

If you want to apply for a Council Tax refund, you can complete our online form.

Council Tax energy rebate scam

Can residents be mindful of receiving scam calls regarding the government’s £150 Council Tax Energy Rebate. We will not be calling residents over the phone to take payment or bank details, nor will we ask you for any other personal information over the telephone about this. Full information on the rebate as well as how it will be distributed is available on our website –thanet.gov.uk/energyrebate

Covid-19 Council Tax scam

We are aware of a recent scam where people are receiving text messages to say that they are due a Council Tax refund due to the Covid-19 outbreak. The text message gives a link to claim the refund.

We would not send a text message to ask you to apply for a refund of overpaid Council Tax. If you have paid too much Council Tax, it will show on your Council Tax bill.

Council Tax Support/Reduction

People have received emails stating that they can claim Council Tax Support/Reduction and that they are due a refund which will be credited to their debit or credit card. If you receive an email, phone call or text message of this nature please delete it or end the call, we will never do this.

Please do not give your card details to anyone unless you are sure about who you are paying. If you’re unsure please call us on 01843 577558.

If you want to claim Council Tax Support/Reduction, please complete our online claim form.

Council Tax refunds

People have received text messages, phone calls and emails stating that they are due a Council Tax refund and are asked to give their bank or credit or debit card details in order to receive it. In some cases, scammers are offering to claim back a refund for a fee.

If you have overpaid Council Tax and can claim a refund, we will write to you. We will never charge you a fee for this.

If you want to apply for a Council Tax refund, you can complete our online form.

Council Tax banding

People have received text messages, phone calls and emails stating that their home is in the wrong Council Tax band and offered a reassessment or a refund, for a fee.

If you want to have your Council Tax banding reassessed, you should contact the Valuation Office Agency who provide this service for free.

Council Tax arrears

People have been contacted and told that they are in arrears with their Council Tax and asked for their bank or credit or debit card details to make payment.

If you are in arrears with your Council Tax, will we write to you in the first instance. We may phone you to ask for payment in some cases. If you are in any doubt about the person calling you, end the call as quickly as possible and call us on 01843 577558.

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