Housing Options FAQ’s

There are lots of self help computers available to the public in Thanet –

• Kent Libraries allow access to public computers
• Thanet Gateway in Margate also has two computers that can be used for Thanet websites only.

• Do you have a friend, family member or a support worker who can help you?
• If you have a professional organisation supporting you, they may be able to assist you with this.
• Digital Kent is a Support Scheme that has been established to support individuals who require informal digital support with skills, motivation and confidence. Individuals will be supported by a volunteer Digital Champion or by one of the Digital Kent team.

• Do you have a friend, family member or a support worker who can help you?
• Do you have a professional organisation supporting you, they may be able to assist you with this.
• A floorwalker in Thanet Gateway can get you set up on the computer to get you started. If you need more support please call us on 01843 577277 to book an appointment, to be assisted with your application.

• Do you have a friend, family member or a support worker who can help you?
• Please call Kent Association for the Blind on 01227 763366 as they may be able to help.
• If you don’t have someone to support you please call us on 01843 577277 to book an appointment, to be assisted with your application.

• Do you have a friend, family member or a support worker who can help you?
• Please call Think Action (KCA) 01634 298580 as they may be able to assist.
• Live Well Kent and Medway provide free mental health support for people aged 17+. Whatever it is, you can self refer here.
  
• If you are in emotional distress and need urgent support, please ring the Mental Health Matters helpline (24/7) on 0300 330 5486 (free for mobiles) or 0800 107 0160 (free for landlines).
• The Ramsgate Crisis Café is a safe and friendly place that you can come to if you are experiencing severe emotional or psychological distress. You can access mental health support and advice from mental health and wellbeing workers.
• If you don’t have someone to support you please email us at housing@thanet.gov.uk to book an appointment, to be assisted with your application.

• Check you are using the correct details.
• You can reset your password via your login page on Kent Homechoice

Unfortunately updating your Kent Homechoice portal’s associated email is not something we can do for you. If you no longer have access to your registered email address you will need to follow these steps:

1. 1. Create a new portal on Kent Homechoice with the new email address. 
   2. Once created contact the team, by email only (calls will not be accepted) housing@thanet.gov.uk with your new portal email address and request your account to be linked. You will also need to confirm the old email address that is no longer in use.
   3. All requests must have ID attached to prove you are the account holder

Yes you can, however, the Local Authority you are applying to will tell you directly whether you are eligible and meet their criteria.

Yes, the online application lets you supply C/o address details after filling in the initial address details. Please follow the online instructions.

The team is currently working on applications submitted in January 2024.
Once this application is allocated, the relevant officer will contact you via the Kent Homechoice portal if they require further information. Until processed you are not able to bid on homes advertised via Kent Homechoice.