Housing Payments (HPs)

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You can only apply for a HP if you are currently entitled to Housing Benefit or the housing costs element of Universal Credit. There are no set circumstances, but you will need to prove that you are in need of further help.

We can also accept an application from someone acting on your behalf, if it is reasonable to do so.

We are unable to give HPs

• for help with Council Tax
• for help with service charges not covered by Housing Benefit
• for help with increases in rent due to outstanding rent arrears
• if we take any amount from your Housing Benefit because your Jobseeker’s Allowance has been sanctioned (has not been paid because you have broken the terms of your claim)
• when your Housing Benefit or Universal Credit payments are suspended

To make a decision, we look at

• your income
• your savings
• if anyone else in your house can help you
• if you have any loans or debts
• if you could manage your money better
• if you or anyone in your family is ill or disabled; and
• if you have tried to put the situation right.

We will ask you for a lot of information and may ask you to come and see us to discuss your claim in more detail.

We will send you a letter telling you our decision and our reasons for that decision.

You may be able to get a housing payment (HP) to help meet rent in advance or a rent deposit. There are limited funds of HP available so this type of award will only be made to those most in need.

You should only apply for a HP for help with rent in advance or a rent deposit once you have found a property and the landlord or agent agrees that you can rent it. You should not commit to a tenancy until your HP has been agreed.

We can only give HPs to people receiving Housing Benefit or the housing costs element of Universal Credit.

If you are receiving, or are eligible to receive Universal Credit but don’t get the housing costs element, you won’t be able to get a HP to help with rent in advance or deposit. You may need to contact the Housing Options Team for more advice.

If you currently receive Housing Benefit and need help to move to somewhere more suitable, you may be able to get a HP. You must complete a change of address form at the same time as making a HP application. Without this we will not be able to award you a HP.

You will need to provide a letter from the new landlord detailing the address of the property, accommodation details, the amount of rent due and the amount of rent in advance and/or deposit required.

How much we can give you depends on your circumstances. We look at each case individually. HPs are normally paid on a temporary basis and can start and stop at any time during your claim. We cannot guarantee that you will definitely receive payment.

We cannot give you more than your total rent less amounts for services such as electricity or water.

We will usually pay the housing payment with any Housing Benefit you get, although this is not a benefit payment.

If your circumstances change, you must tell us in writing straight away.

We will look at your housing payment again to see if we need to change it.

If the change means we have to reduce your HP, you might have to pay back some or all of the HP we have already paid you.

If you disagree with our decision not to give you a housing payment, the amount we have decided to give you or how long we will give you a HP for, you can ask us to look at the decision again.

You should write to us within one calendar month of the date on the decision letter, telling us why you do not agree with our decision.

You cannot appeal to the Tribunals Service if you disagree with our decision not to pay you a housing payment.

Housing Payments Policy 2025 (PDF)